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Hoffman Honda


40 Albany Tpke, West Simsbury, CT 06092 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (17) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
Not so pleased...Read other site reviews
Written by dcbUNHPY on 11/04/2014

After we were told accord needed 3rd transmission and 7K in repairs. We told sales person that money is very tight ( medical bills; we have chronic illnesses in family, including child. this has set us back some) so we needed the least expensive monthly cost we can get. Sales department, when wife was alone, gave her the hard sell... accord might go at any moment, leases will never be lower, etc. And sales person lied - we had quote from another dealership and hoffman said they will beat it (we have email from hoffman sales person that says so). Wife got railroaded. Less than 12 hours later, wife contacted them to see if we could do something about getting a larger vehicle or returning. Sales manager David eventually got back to us after a couple of days to say he doesn't know. General Manager Steve emailed me several days later and was working with honda finnancing to help us get out of this overpriced vehicle. I thought a car dealer was going to gain my trust, but all lof a sudden on a Friday, general manager gone and so was our help! (Maybe he knew of the sales practices and couldn't live with himself?). No one else wanted to help us! I am not telling you not to buy a car from these poeple. But the other reviews about them being sexist and not being truthful, well, you decide. PLEASE do yourself a favor, check out other dealerships before doing business here. Oh, we did get a nice handwritten thank you note from the salesman - it was addressed and written to ME. I had nothing to do with this, it was my wife! How can they service a customer if they don't know who they are! My wife tore up the letter, but i saved it. Thinking about giving it back to them. Please, at least shop around before buying/leasing here. Remember they are "built on trust"...well, i don't.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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susanlane on 11/07/2014
Dealer Response
Hello Doug, I am sorry that there is continued frustration with your situation. Did you call our Sales Director, Tyrrell Dabrowski, as you stated you would in your message to me when we discussed this same review you wrote on September 8? We sincerely want to work with you to understand what happened months ago when you and your wife had the initial complaint. Do you still plan to call Tyrrell or would you prefer I have him call you at a convenient time? We look forward to talking with you to better understand where the disconnect has occurred and determine what we can do to restore a great relationship with you and your wife. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
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