Customer Reviews of Modern Mazda
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9 service reviews
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Smooth and easy process
by Aramis on 03/08/2025Abbey helped make this process as easy as possible and I am very happy with the experience I had here.Best
by Kenley Antenor on 12/28/2024updated 01/03/2025I had the best experience working with Agent Angela Zhovkly on my very first car, great customer service, very patient and made the process nice and smooth for meUpdate to -- Unable to find and fix electrial issue review of 7/14/24
by FG on 08/08/2024Mr Shaker did reach out to me and apologize for missing my emails as they were dealing with a global auto deal network outage. Modern Mazda conferred with Mazda corporate about extending roadside assistance or providing some kind of… credit for future issues. I brought the vehicle back in for the 4th time for additional diagnostics and this time it was determined that the liftgate module and right side power motor for the liftgate were not within specifications and were replaced. Mazda corporate and Modern replaced these parts as a good will gesture. Here’s hoping that this solves the problem of intermittent battery issues. ******************************************************************************************************Awesome
by Mark on 07/18/2024What a great experience. Abby was wonderful and made the process easy and fun. Thank you Abbey and Ed -- I love my car!Unable to find and fix electrial issue
by FG on 07/14/2024I purchased a 2020 Certified PreOwned CX-5 from Modern Mazda on 4/8/2023. After signing all the paperwork I went to leave and the battery was dead and had to be replaced. Just over 1 month later I went to leave for work and the battery was… dead. I brought it in to be checked on 5/19/2023 and nothing was found. On June 7, 2024 I heard a continuous beeping coming from the liftgate after the car had been parked in my garage all day, it drained the battery again. I brought the car in for service on Friday June 14 to be checked and was told everything checked out ok, however I could not come in to pick it up until June 17 and before I came in was told the battery was dead again. Modern Mazda had the vehicle for 2 weeks and on June 28 I was told to come pick it up because they could find nothing wrong. I contacted the General Manager, Edward Shaker via email, and stated my dissatisfaction with no resolution of this battery drain issue and the fact I bought a CPO from them that can no longer be trusted not to have a dead battery and leave me stranded on the side of the road. Mr Shaker responded and asked to have a few days to look into the matter and he would get back to me, I was hopeful. Now 2 full weeks have passed and none of the emails I have sent over the last 2 weeks have been responded to. It seems Modern Mazda and the Shaker Auto Group talk a good game of Customer Service, but do not follow through when there is an issue.Friendly and Fair
by ML on 04/05/2022Up front pricing, personal service, professional and courteous service.First Oil Change SIMONIZ Protect-ant
by TomS826 on 01/22/2018Just had my 2017 Miata RF LE in for first oil change. Very happy with service and overall experience. Mark McAviney in service took excellant care as if it were his own. Will definitely be back in another 5,000 miles. Also, highly… recommend Sean Moore's Zurich Insurance backed SIMONIZ interior/exterior protect-ant. Absolutely bulletproof.Buyer Beware!
by cin54 on 04/03/20156 weeks after buying a certified pre-owned 2011 Mazda 3 the weather warmed enough so I could give it a proper wash. The right headlight took in water and was heavily condensed. Modern looked at it, said there were no cracks in the lens and… would check the extended warranty. 3 days later I get a call from Joel saying the service manager was willing to split the cost with me. My share would be $875. I nearly fell off my chair and refused their kind and honest offer and decided instead to make a complaint with BBB, Mazda and file for small claims. Oh, and writing a review cautioning folks who may be thinking of buying from Modern to test drive the vehicle through a car wash. This is a known problem for the model year and I have found 6 TSB on the issue. To not test for a documented problem prior to qualifying and selling a certified preowned vehicle is just plain dumb and a poor business tactic. To offer to pay for half the amount is tactless and is an admission of responsibility.GREAT SERVICE AFTER A GREAT SALES
by s65338a on 04/11/2012updated 05/31/2025I am a devoted modern motors customer. Their service and parts department can't be more helpful. Their price is fair and they even wash my car after every service. I highly recommend this dealer
About our dealership
https://www.modernmazda.com/
At Modern Mazda, we do everything transparently.
That means telling you exactly how we arrived at our prices and inviting you to compare them against other dealerships.
It means showing you precisely what needs to be fixed in your vehicle and why. It means customizing a finance plan to meet your needs.
In short, it means conducting every part of our business openly and truthfully.
Take a look around and see what we mean. We've got nothing to hide.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
On behalf of Modern Motors, we are very pleased that you gave us a second chance to prove that we are a great dealer. Now that the issue is taken care of, please let us know if you need anything else in the future. We look forward to a continued relationship with you and your Mazda. We apologize again for the inconvenience and hope all is well. Thank you.
by mdrnmazdadodge on 04/22/2015