Modern Mazda
Dealership Service Review
6 weeks after buying a certified pre-owned 2011 Mazda 3 the weather warmed enough so I could give it a proper wash. The right headlight took in water and was heavily condensed. Modern looked at it, said there were no cracks in the lens and would check the extended warranty. 3 days later I get a call from Joel saying the service manager was willing to split the cost with me. My share would be $875. I nearly fell off my chair and refused their kind and honest offer and decided instead to make a complaint with BBB, Mazda and file for small claims. Oh, and writing a review cautioning folks who may be thinking of buying from Modern to test drive the vehicle through a car wash. This is a known problem for the model year and I have found 6 TSB on the issue. To not test for a documented problem prior to qualifying and selling a certified preowned vehicle is just plain dumb and a poor business tactic. To offer to pay for half the amount is tactless and is an admission of responsibility.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No