Skip to main content

Modern Mazda


68 Waterbury Rd, Thomaston, CT 06787 (map)
Today closed
Sales Rating
Recommend:
Yes (321) No (3)
Service Rating
Recommend:
Yes (4) No (1)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Buyer Beware!
Written by cin54 on 04/03/2015

6 weeks after buying a certified pre-owned 2011 Mazda 3 the weather warmed enough so I could give it a proper wash. The right headlight took in water and was heavily condensed. Modern looked at it, said there were no cracks in the lens and would check the extended warranty. 3 days later I get a call from Joel saying the service manager was willing to split the cost with me. My share would be $875. I nearly fell off my chair and refused their kind and honest offer and decided instead to make a complaint with BBB, Mazda and file for small claims. Oh, and writing a review cautioning folks who may be thinking of buying from Modern to test drive the vehicle through a car wash. This is a known problem for the model year and I have found 6 TSB on the issue. To not test for a documented problem prior to qualifying and selling a certified preowned vehicle is just plain dumb and a poor business tactic. To offer to pay for half the amount is tactless and is an admission of responsibility.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
mdrnmazdadodge on 04/22/2015
Dealer Response
On behalf of Modern Motors, we are very pleased that you gave us a second chance to prove that we are a great dealer. Now that the issue is taken care of, please let us know if you need anything else in the future. We look forward to a continued relationship with you and your Mazda. We apologize again for the inconvenience and hope all is well. Thank you.
Report