A Better Way Wholesale Autos
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Customer Reviews of A Better Way Wholesale Autos
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No Respect for the customer
by RichardTRuff on 12/22/2015Each of our vehicles undergoes a rigorous pre-delivery safety inspection to ensure it will be worry free from the moment you pick it up. THIS IS WHAT A BETTER WAY AUTO claims on its web site. Key point safety inspection. I bought a car… for my son when we got it home we found out that the drivers side door wouldn't unlock the only way to unlock it was manually you had to crawl in form the passenger side and push the button. No big deal I called them they say bring the car in Monday. Meanwhile I take the car to my mechanic he tells me the car needs front wheel bearings rear brakes and there is evidence that the car had been hit in the front end. Monday they change the front wheel bearings no problem. But they had to order the parts for the door lock. WHERE WAS THIS RIGOROUS SAFTY INSPECTION that failed to find malfunctioning door locks. You order the parts on the 9th and said they would be in on the 16th meanwhile your mechanic made the door unable to lock at all. Now I can't leave the vehicle anywhere unattended. The 16th comes no parts 18th no parts when I call and ask for service dept I'm put on hold for about 5 minutes then the line disconnects. Now I have to go down to see if my parts have come in. On the 18th you tell me 25th the parts will be in they come in the 24th now that the parts are in you inform me I can bring the car in on the 6th of October another week so 3 weeks total no big deal for a problem that slipped by your SAFTY INSPECTION THAT ENSURE THE VEHICLE WILL BE WORRY FREE FROM THE MOMENT YOU PICK IT UP. Now I meet with the GM Mike Bowe he start off by belittling me and talking down to me and saying that I was a nuisance and needed to be gone and how dare I criticize their service and then he had the audacity to talk about our future relationship. Let me say something to Mike Bowe the customer has the right to complain if they feel they are receiving inadequate service. Your bullying and intimidating tactics and how you insult and talk to customers shows how unprofessional you are and that you only care about selling cars and nothing about the customer after they buy the car. So let's rate A BETTER WAY AUTO You get a A for your photo's on you website You get a D for the appearance scratches dents cosmetic that didn't show up in the photo's You get a D for delivery of the vehicle not being worry free You get a D for taking 3 weeks to resolve a problem that was there before car was purchased You get a F for how you belittled and insulted the customer. I know someone from a better way is going to answer with a rebuttal and say they don't understand what I'm complaining about or that my problem has been resolved . And to that I say you knew everything that was wrong with the vehicle and sold it anyway if you did your rigorous inspection like you claim things like this wouldn't happen. And that goes back to you will do anything to sell a car and don't care about the customer after they buy it. I guess I can assume I won't be getting that second key that you promised me.Richard, we want you to know that your feedback is greatly appreciated. It is always our goal to achieve 100% customer satisfaction and it comes with great disappointment when we fall short with our guests. We assure you that poor customer service is not how we intend to conduct business which is why we would like to get in touch with you. If you would be open to contacting me at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation and the chance to make things right. We look forward to speaking with you and regaining your trust in our business. Please contact us at so we may assist you better in the future. Sincerely, the A Better Way Wholesale Autos team
I would like to say everything that went wrong could have been avoided and forgiven. But the only thing that can't be forgiven or fixed is MIKE BOWE his rude obnoxious disrespectful conduct is at the heart of most of your unsatisfied customers he is the reason you have any unhappy customer. with some investigation of ABW I found he was named in a law suit back in 2011 title and registration scam. He is also named in numerous reviews adding to the fact that he should be terminated. I will not be contacting you I will not ever come back to ABW for any reason. A word of advice if you want to get rid of all the bad reviews fire MIKE BOWE and all your problems will go away!!!
I would like to say everything that went wrong could have been avoided and forgiven. But the only thing that can't be forgiven or fixed is MIKE BOWE his rude obnoxious disrespectful conduct is at the heart of most of your unsatisfied customers he is the reason you have any unhappy customer. with some investigation of ABW I found he was named in a law suit back in 2011 title and registration scam. He is also named in numerous reviews adding to the fact that he should be terminated. I will not be contacting you I will not ever come back to ABW for any reason. A word of advice if you want to get rid of all the bad reviews fire MIKE BOWE and all your problems will go away!!!
The worst
by Keishasmith38 on 10/30/2015These people sell cars with a bunch of problem and then try to act like they don't know.Is A Better Way Honest?
by Craig777777 on 10/18/2015Our car salesman was Kyle. A very nice guy. He quoted us a sales price of $16,000 with $198 to etch the VIN in all the car windows. When we asked if it was already etched on the windows he said yes. When I looked it was not. He agreed… we could elect not to have the Windows etched and save $198. On a notice in the office it says the dealer prep fee is negotiable. Kyle said the DMV requires them to state this but the fee is not negotiable. The rear tires were new, however, the front tires were very close to being out of compliance and unsafe. When we drove the car the front end seemed to vibrate. He agreed to pay for one new tire if we paid for one and ordered through him. He would install them for free and thought he could do a front end alignment for free. After checking with his boss he said we would have to pay for the alignment. We agreed to buy the car. He did a credit check and said we qualified for a 2.99% loan. Everything seemed in place to purchase the car. When I asked him to explain a discrepancy in the monthly loan payments he made a phone call and then told us he made a mistake, the car price was $1,000 more than he quoted. We left without buying the car and wasted 3 hours of our time. A very frustrating experience.As their name states. A Better Way
by Rjbadeau on 07/11/20156 out of 5 star. What can I say. James is awesome. He is very friendly and knowledgeable. Has a good sense of humor but when its time for business its time for business (ohh and NO BS). IMO thats the way all salespersons should be. The… dealership is basically the same. They dont mess around. With the way I am as a type A type of person, I dont have time to screw around and have no patience to have my strings pulled. In no such way did James or the dealership play games with me and that is why they receive and outstanding mark from me. It is not a go onto the car lot and poke around dealership, you do need to know what you want to see before you approach them. If you do your research before buying something like any intelligent person should, you should have no issues. Great job all at A Better Way Wholesale Auto! Keep up raising the bar!Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that James was able to meet your needs. We always strive to provide the utmost in customer satisfaction and we look forward to assisting you again down the road! Sincerely, A Better Way Wholesale Auto Team
Buyer Beware !!! I will never return to this dealer.
by Caligula68 on 07/06/2015I put a deposit down on a car on a Friday, there were a few things I asked them to address. It took almost a full week until they said it was ready and all of the items were not fixed. The two rear tires were deformed causing a vibration… and needed to be replaced, the serpentine belt was worn and cracked that needed to be replaced, Car needed an alignment, car was missing the hazard light switch and other switches either did not work or only partially worked. I am having to sink over $500 into it post sale to get it reliable. Dealer charges a 700 conveyance fee. All they are interested in is turning over cars. They won't work on fixing things until you put down a deposit. Anything over 6 yrs old is sold As Is. I Strongly suggest you stay away from this dealership.stay away ..the worst
by tbones4 on 07/01/2015told the guy to call me if the car sold because i was driving out in 2 days and was a 3 hour drive each way I show up and he says "oh sorry we sold that car"The Worst Customer Service
by sconner0601 on 06/24/2015I need to say this is absolutely the worst customer service we've ever experienced in our entire lives. The sales guy Jeff (Geoff) was amazing; he was helpful and understanding when we picked out the truck we wanted. When it came time for… us to pick up the truck for some reason the reins were handed off to another salesman named Eric who couldn't care less that we were there. Instead of calling us directly he insisted on texting my husband directly from his personal phone because h wasn't allowed to text from his company phone; next he kept trying to push us to pick up the truck on a day where we were both working instead of the following day when we were both available because "he wouldn't be in that day". When we insisted that that was completely unprofessional he proceeded to say "if you can get here in less than an hour I can help you" we live a hour and 10 minutes away. We got to the sales floor where Eric had to be pulled away from his cell phone multiple times in order to get us upstairs to the finance people, Geoff ended up helping with that part. So now we get the keys to the truck, Eric (while texting the ENTIRE time) gives us a limp handshake and walks away. We turn the truck on and much to our surprise the check engine light is on!! We had to pull a very irritated Eric away from his cell phone yet again and explain to him that sorry, we understand it's 7:15 on a Wednesday night bu we aren't driving away with a check engine light on. He rips the truck around to service, is gone for 4 1/2 minutes before he pulls the truck back around and says "the check engine light is on because the gas is too low; we only put a maximum of $5 into our cars" so my husband and I fill the truck totally and drive it the 53 miles home. As soon a s we hit 50 miles the check engine light comes back on!! So we bring it to the Chevy dealer near us who reads the code and lets us know that the Oxygen sensor and cylinder 6 is shot; it needs to be replaced!!!!! We call the manager who disrupts us and transfers to the receptionist in service. At first everything is great; we are promised to have the truck back in 3 days. We call Saturday and the woman says the part is being delivered Monday; okay great. I call Monday morning first thing where another woman says the part has been delivered and she ABSOLUTELY promises the truck will be done Tuesday at the absolute latest, Wednesday if 3 of her technicians call out. Wonderful, so I take the day off work on Wednesday to be safe. I call at 10AM and the woman promises it will be done today by 2. I wait until 4PM to call and she states that they haven't even started working on it yet!!! They have now had the truck over a week and it has not been touched. So now I have wasted a valuable day off work and over 100 miles driving back and fourth, this is completely unacceptable and we will be sure to spread this story on every review site. It's too bad, had we had the experience with Geoff the entire time maybe things would have been different.A Horrible Way Wholesale Autos
by megbass79 on 12/10/2014When I walked into the "salesroom" I was overwhelmed by the chaos and general lack of organization. There are just rows of desks and people wandering around. I stood at the service desk and was ignored for 10 minutes before I was… assisted. When I said the name of the salesperson I had spoken to on the phone, the man behind the desk didn't even know who I was talking about. When I finally got connected with my salesperson, I had to wait 2 hours while he helped someone else even though I had previously made an appointment. I test drove the car and everything seemed great. I even paid for a Carfax report since they do not offer that. Everything checked out fine. I put $3500 down and was told I could come back in a couple of days after they detailed the car to pick it up. This was on a Sunday. The next day, the salesperson called me and said that I could pick the car up that day. My husband and I made arrangements to meet there after work. It was an hour drive for each of us. He had a friend drive an hour to give him a ride there. I called twice that day to confirm that the car would be ready that evening to pick up. Each time I was assured that the car was 100% ready for pick up. I called one more time at 5pm to make sure the car was still ready before my husband and I took the hour drive. I was again assured that the car was ready for pick up. At 5:10pm the salesperson called back to tell me he had "bad news" about my car. He said that the "Master Mechanic" had called and said there was a problem with the transmission and that the car would not be ready for a couple of days. Meanwhile, my husband's friend had already driven from an hour away to give him a ride to pick up the car. The next day, the salesman called again and said that the transmission was fine and it was actually a problem with the steering wheel shaft. He told me they were waiting on some parts and that the car might be ready by the weekend. At this point, my husband and I decided we would like to have our deposit back. When I called to ask for our deposit back the salesman turned very rude and told me that it was non-refundable. I told him that I knew that the law in my state says that a person can be refunded a non-refundable deposit up to three days after signing the contract. He told me I would have to speak to either Mike or Cam. I ended up talking to Mike who was very rude to me. I requested my deposit back. When he said "no", I asked if he would sign a document stating that I requested a refund but was denied. He refused to do so and kept repeating the same rehearsed garbage over and over. "You signed a non-refundable contract......". At this point, our only option seems to be to wait for the car to be "fixed" and hope that it is alright. I am very concerned how this will all play out and will provide an update to this review in a week.Danger - Check out other Review Sources
by bcolgate on 01/27/2014updated 06/05/2025Their website is misleading. My first phone call was met with rude answers. A quick check of other review websites shows a pattern of very unhappy customers. Thought I should warn othersTerrible Service
by blabriola on 02/07/2014updated 06/05/2025I went in to look at a vehicle. I had cash on hand. I had set up an appointment and called a day earlier to verify the salesman that I was originally speaking to, would be there. I went in at the time I set up, and the sales office is messy… and there are too many salesman packed into the entry way. It was poor customer service when I not only could not find my salesman until 10 minutes after I had arrived, but I waited another 30 minutes for him to find the vehicle. All in all, I walked out without seeing the vehicle. It was too much time away from me, as the customer, and although there was free coffee, the poor service and lack of a professional environment made me walk away with my money. I will never go back.
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About our dealership
Richard, we want you to know that your feedback is greatly appreciated. It is always our goal to achieve 100% customer satisfaction and it comes with great disappointment when we fall short with our guests. We assure you that poor customer service is not how we intend to conduct business which is why we would like to get in touch with you. If you would be open to contacting me at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation and the chance to make things right. We look forward to speaking with you and regaining your trust in our business. Please contact us at so we may assist you better in the future. Sincerely, the A Better Way Wholesale Autos team
by abwautos on 12/28/2015