A Better Way Wholesale Autos

Each of our vehicles undergoes a rigorous pre-delivery safety inspection to ensure it will be worry free from the moment you pick it up. THIS IS WHAT A BETTER WAY AUTO claims on its web site. Key point safety inspection. I bought a car for my son when we got it home we found out that the driver’s side door wouldn't unlock the only way to unlock it was manually you had to crawl in form the passenger side and push the button. No big deal I called them they say bring the car in Monday. Meanwhile I take the car to my mechanic he tells me the car needs front wheel bearings rear brakes and there is evidence that the car had been hit in the front end. Monday they change the front wheel bearings no problem. But they had to order the parts for the door lock. WHERE WAS THIS RIGOROUS SAFTY INSPECTION that failed to find malfunctioning door locks. You order the parts on the 9th and said they would be in on the 16th meanwhile your mechanic made the door unable to lock at all. Now I can't leave the vehicle anywhere unattended. The 16th comes no parts 18th no parts when I call and ask for service dept I'm put on hold for about 5 minutes then the line disconnects. Now I have to go down to see if my parts have come in. On the 18th you tell me 25th the parts will be in they come in the 24th now that the parts are in you inform me I can bring the car in on the 6th of October another week so 3 weeks total no big deal for a problem that slipped by your SAFTY INSPECTION THAT ENSURE THE VEHICLE WILL BE WORRY FREE FROM THE MOMENT YOU PICK IT UP. Now I meet with the GM Mike Bowe he start off by belittling me and talking down to me and saying that I was a nuisance and needed to be gone and how dare I criticize their service and then he had the audacity to talk about our future relationship. Let me say something to Mike Bowe the customer has the right to complain if they feel they are receiving inadequate service. Your bullying and intimidating tactics and how you insult and talk to customers shows how unprofessional you are and that you only care about selling cars and nothing about the customer after they buy the car. So let's rate A BETTER WAY AUTO You get a A for your photo's on you website You get a D for the appearance scratches dents cosmetic that didn't show up in the photo's You get a D for delivery of the vehicle not being worry free You get a D for taking 3 weeks to resolve a problem that was there before car was purchased You get a F for how you belittled and insulted the customer. I know someone from a better way is going to answer with a rebuttal and say they don't understand what I'm complaining about or that my problem has been resolved . And to that I say you knew everything that was wrong with the vehicle and sold it anyway if you did your rigorous inspection like you claim things like this wouldn't happen. And that goes back to you will do anything to sell a car and don't care about the customer after they buy it. I guess I can assume I won't be getting that second key that you promised me.