A Better Way Wholesale Autos

When I walked into the "salesroom" I was overwhelmed by the chaos and general lack of organization. There are just rows of desks and people wandering around. I stood at the service desk and was ignored for 10 minutes before I was assisted. When I said the name of the salesperson I had spoken to on the phone, the man behind the desk didn't even know who I was talking about. When I finally got connected with my salesperson, I had to wait 2 hours while he helped someone else even though I had previously made an appointment. I test drove the car and everything seemed great. I even paid for a Carfax report since they do not offer that. Everything checked out fine. I put $3500 down and was told I could come back in a couple of days after they detailed the car to pick it up. This was on a Sunday. The next day, the salesperson called me and said that I could pick the car up that day. My husband and I made arrangements to meet there after work. It was an hour drive for each of us. He had a friend drive an hour to give him a ride there. I called twice that day to confirm that the car would be ready that evening to pick up. Each time I was assured that the car was 100% ready for pick up. I called one more time at 5pm to make sure the car was still ready before my husband and I took the hour drive. I was again assured that the car was ready for pick up. At 5:10pm the salesperson called back to tell me he had "bad news" about my car. He said that the "Master Mechanic" had called and said there was a problem with the transmission and that the car would not be ready for a couple of days. Meanwhile, my husband's friend had already driven from an hour away to give him a ride to pick up the car. The next day, the salesman called again and said that the transmission was fine and it was actually a problem with the steering wheel shaft. He told me they were waiting on some parts and that the car might be ready by the weekend. At this point, my husband and I decided we would like to have our deposit back. When I called to ask for our deposit back the salesman turned very rude and told me that it was non-refundable. I told him that I knew that the law in my state says that a person can be refunded a non-refundable deposit up to three days after signing the contract. He told me I would have to speak to either Mike or Cam. I ended up talking to Mike who was very rude to me. I requested my deposit back. When he said "no", I asked if he would sign a document stating that I requested a refund but was denied. He refused to do so and kept repeating the same rehearsed garbage over and over. "You signed a non-refundable contract......". At this point, our only option seems to be to wait for the car to be "fixed" and hope that it is alright. I am very concerned how this will all play out and will provide an update to this review in a week.