A Better Way Wholesale Autos
Dealership Sales Review
Our car salesman was Kyle. A very nice guy. He quoted us a sales price of $16,000 with $198 to etch the VIN in all the car windows. When we asked if it was already etched on the windows he said yes. When I looked it was not. He agreed we could elect not to have the Windows etched and save $198. On a notice in the office it says the dealer prep fee is negotiable. Kyle said the DMV requires them to state this but the fee is not negotiable. The rear tires were new, however, the front tires were very close to being out of compliance and unsafe. When we drove the car the front end seemed to vibrate. He agreed to pay for one new tire if we paid for one and ordered through him. He would install them for free and thought he could do a front end alignment for free. After checking with his boss he said we would have to pay for the alignment. We agreed to buy the car. He did a credit check and said we qualified for a 2.99% loan. Everything seemed in place to purchase the car. When I asked him to explain a discrepancy in the monthly loan payments he made a phone call and then told us he made a mistake, the car price was $1,000 more than he quoted. We left without buying the car and wasted 3 hours of our time. A very frustrating experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable