Customer Reviews of AutoNation Chrysler Jeep Arapahoe
Review type:
Easiest vehicle purchase ever
Painless Process!
by Alaina on 02/22/2022Mason in sales was fantastic! Finance was also great, and answered all of my questions without being pushy. Overall a great experience!Hello Alaina, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help. Have a great day!
MP
by MP00952 on 05/10/2021Service rep kind of slow in responding to messages. I was informed that parts had to be ordered but was not given a time frame nor notified when pick up was ready. I had to call.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Great experience
by Anonymous on 04/26/2021Great customer service but when the car ended up not passing the inspection I had to get a refund that was supposed to take 48-72 hours and it's taking alot longer.Hello, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (303) 900-0794. We would appreciate the chance to turn your experience around. Take care.
Great Service!
by Ed B on 04/13/2021Thank you Tom David for the excellent service on 9 April 2021. I appreciate your honesty and professional advice concerning my Jeep Wrangler. My family and I are grateful that you treat us like family and always deliver service as promised… and on time. Keep up the great work!Oil and Tire service
by NikitaG on 03/27/2021Service was quick and professional. I scheduled an appointment for an oil change early in the morning, they were able to take care of the service quickly and I was out within an hour.Hi Nikitag, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Excessive Service fee abc unreasonable practice
by L crowley on 03/20/2021I took my Jeep for a software upgrade and to check SVC 4WF light Check and left the dealer with $399 dollars bill. I was told the the light was due to the car needing a battery. They charge me an $189 just to check the light, for a 3… minute check when this could have been free at an auto parts store. I was not told initially that checking the light will cost $189. I bought 2 cars in the past and I will never buy another car from this dealership nor take my cars for any service there due to the experiences I had. Simple oil changes have taken 3-4 hrs each time. I think some have been longer on purpose. Their front staff have no customers service manners and should be replaced or observed for review without them knowing. They tend to talk about other customers inappropriately in front of customers. inappropriately in front of customers. I will definitely not recommend this dealership to any of family or friends.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Jeep Arapahoe take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 900-0794 -- we hope to hear from you soon.
Oil change
by Cubs1965 on 02/27/2021The next morning i left for work. I was pulled over by the police for not having head lights on. I didn't realize it because i have my lights on auto. I figured it out, someone at the dealership turned my headlights off and never turned… them back to auto. So, the next morning i got pulled over by the police for not having headlights. I have kept my headlights on auto since i purchased the truck.Hello, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (303) 900-0794 when you can so we can address this situation directly. Thank you and have a great day.
Care for my 70th edition Jeep Grand Cherokee
by Ferdinand on 02/22/2021I have been having major warranty and services done at now Auto Nation Jeep on Arapahoe Rd. In Denver CO. I have experienced an unchanging effort to make my visit beneficial. My service contact Travis and his technician inspire me to… keep coming back.Hello Ferdinand, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
BEWARE OF DECEPTIVE BUSINESS PRACTICES!!
by Moe on 02/12/2021BEWARE OF DECEPTIVE BUSINESS PRACTICES!! Auto Nation was very deceitful and dishonest with their financing disclosures and gave out personal finance information without my knowledge or consent. Be very wary when using this dealership.… They disregarded my explicit direction to use my own bank, and financed my loan with an entirely unknown bank without ever telling me. Upon speaking with the Finance Manager, he offered a "sorry", and stated there was nothing that could be done now. Absolutely NO WHERE in my paperwork does it say that the loan was through Auto Nation or any bank of their choosing. Steer clear of this unprofessional dealership!!Moe, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. Please reach out to us at (303) 900-0794 when you can so we can address this situation directly. Thank you and have a great day.
Painless Process, Great Price!
by ChristopherH on 02/13/2021Joncharles was very helpful and professional! He answered all of our questions and solved every issue. The online search and process cut hours off our purchase.Christopher, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!
STAY AWAY from Service. ALAN - VERY DISHONEST
by pd on 12/07/2020Took my 2018 25k mile Jeep in for an engine light on. Alan (AJ) greeted me with his mask on and then immediately lowers it down below his chin while talking with me. After 2 days of not communicating with me and countless calls trying to… get AJ to reply he said it needed an oil pump, there were none in town and would take 3-5 business days to get one in. Pump came in 8 days later and AJ said they could schedule me in 3 WEEKS and that they were understaffed due to Covid. I reached out to their sister company on Broadway who got me in the same day. They said they had 3 oil pumps IN STOCK and 89 throughout in Denver! They checked the vehicle over and it did NOT need an oil pump but simply needed a systems update to clear the error code. AJ/Arapahoe completely mis-diagnosed the problem or was scamming Chrysler for un-needed warranty work along with telling me not to drive my Jeep for 6 weeks or until they can complete their scam.Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Sales
by Lmcmillen on 12/06/2020I felt like the whole buying experience was very rushed and everyone who I had talked to pushed me into buying a new vehicle. I was also not told about all of the return policies. I would be very careful when buying from this dealership or… go somewhere else.Hello, thank you for reaching out to us. Your opinion plays an integral part in our customer service.
Service catastrophe
by Lmcmillen on 12/06/2020I have never had a worse experience. I will never be going back to this place. No one toss me what was going on, I had to ask 3 different times how long it would be to finally get an answer. I was at the dealership for 5 hours when I was… told it would take 2 hours.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Chrysler Jeep Arapahoe. Lmcmillen, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
2014 wrangler sahara
by Friendly on 11/02/2020Super timely and honestHello, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
Appointment Review
by Robofritz01 on 10/26/2020Horrible!!!! Lack of planning and notification they had to cancel when we arrived at 8:00 am because of "lack of parts and mechanics." The service department lacks credibility!!!!!Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (303) 900-0794 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
2011 Grand Jeep Cherokee Service
by MDavidson on 10/26/2020Shout out to Ms. Rebecca Lee, Service Administrator, who went above and beyond to assist us with a long overdue issue with the manufacturer part necessary for repair. For over a year and a half, our vehicle was in need of a fuel filler… neck part that was under 'engineer review', therefore the part was unavailable. However, Ms. Lee collaborated with her parts manager and they were able to locate a comparable part to resolve the 'check engine light and check gas cap light. Thankfully, my vehicle finally passed CO emissions test and I can renew my license plate tags. If Ms. Lee did not extend her initiative to resolve our issue, I would have been without a vehicle due to expired license plate tags through January 2021, when they anticipated the availability for the part. She was patient, courteous, extremely professional and responsive. Overall, an exemplary ambassador of true customer service! This was refreshing as her caliber of service is very rare these days!!Hello, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
What a bummer
by NotGoingBack on 10/12/2020I used to be devoted to their service center and did all of my service through them, however my last experience was so bad that it overshadows everything good that happened before. The story is too long for the space here, but my car was… in their shop for four days for a 6 hour roof replacement, and I was overcharged by $250 more than the actual cost of parts and labor. I am a forgiving person, but they really went out of their way to create a disappointing experience. Apologies go a long way... to bad they couldn’t even muster a sincere one of those.Notgoingback, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (303) 900-0794 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Great experience with Keith!
by Lauren on 09/22/2020Keith did a great job helping me find my new jeep and trading in my previous car!We appreciate you taking the time to leave us a response, Lauren! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service!!
by Alan on 02/10/20203rd time there and I'm so impressed with the way they handle everything from check in to free shuttle home to being on time with repair. Brandon is terrific! Straight honest and very helpful vin explaining the expectation thank you guys..… keep up the good work!!Alan, we appreciate your input. Glad to hear that you are consistently impressed with our service. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Excellent Service
by Jeep Fan on 09/17/2019I have been here numerous times and they are always helpful and courteous. Everything that is done to your care is explained. Feel very confident as a woman coming here.Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Very pleasant buying experienceII
by Packbear on 08/11/2019I had been looking for several weeks for a reasonablely priced clean used car. I do not drive very much anymore since I have been retired. When I called Auto Nation the sales associate Mr. Montague was pleasant but not pushy. When I… visited, he was kind and upbeat. I decided to make the purchase. The transaction was swift. Mr. Ritz, in finance was professional and pleased to be of setvice. I hope that I have made the right buying decision.Thank you for sharing your thoughts! We are happy to hear that our team took great care of you during your visit! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sue Tilly on 04/19/2024