Customer Reviews of AutoNation Chrysler Jeep Arapahoe
Review type:
Easiest vehicle purchase ever
by Patrick Boucher on 04/17/2024
I recently bought a new Wrangler at Autonation with Michael ("Cody") Montague. He listened to what I wanted, worked with me to find a suitable vehicle, and never pressured me in a direction I didn't want to go. They even offered more for… my tradein than I expected. Ultimately, I needed to get a special order, which arrived a couple of months earlier than expected, and Michael kept me informed about progress along the way. I'm very happy with how smoothly everything went, and with getting exactly what I wanted.
235 reviews
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Great service
by Mike pep on 04/09/2019updated 04/16/2019Sean Did a great job at getting everything setup to get my jeep worked on and the service was amazing. They got the work done sooner then estimated. Sean made me feel comfortable that I was getting a good deal and the work was going to… be above and beyondMike, thank you for your positive review. We're happy to have been of service to you. Thank you for taking the time to share your feedback with us. Take care!
bought a car
by joe soto on 03/27/2019updated 04/04/2019Very pleasant n efficientNick
by Royalj13 on 03/26/2019This was perfect. He told me two hours and it was 1 hr 50 minutes. I give him an 11 on a scale of 10We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Recall apt
by Nothappy on 03/08/2019Overall ok but I checked the overall review they give you on the vehicle and it said everything looked as far as fluid check. I thought I was running low on washer fluid so I checked it after I left. Nick marked it ok, but the fluid was… basically empty. After I left I went to auto zone and bought fluid then filled it myself. It makes me think they didn’t check any of the fluids and just marked everything ok. Did they really check the vehicle overall?Fantastic Experience!
by Andrew on 02/25/2019I had a great buying experience with Autonation! Gus Dibella was amazing to work with, he was very thorough during the entire sale, explaining features and options for the Jeep Cherokee I ended up going with. Everyone was extremely… friendly, and I feel like I got a great deal. I will definitely be doing business again with Gus and autonation!Service
by Link0211 on 02/12/2019Had an oil change, was done in a timely manner and very friendly service!!Oil Change
by Wrangler on 01/01/2019Tom took good care of me. He also made sure to go over my service history and we talked about my next couple visits and what I would likely do to take good care of my Wrangler.Oil Change Service
by Tawanna on 01/01/2019My service representative was courteous and professional. It was an excellent customer service experience!I always trust the work done at jeep
by Bentley B on 12/25/2018They are timley and trustworthy.Great Place
by coyoteepaw on 12/01/2018Our purchase went well. The salmon was great. We are really enjoying our "new Jeep". A personal item was left in our trade-in and not discovered till we returned home to a different state. Auto Nation packaged it up and sent it to us… right away.... what great service!AnnMarie DeMontigny
by AnnMarie on 11/27/2018We were very pleased with our experience of purchasing a new Jeep from AutoNation. DJ our salesman listened to what we wanted and showed us several that met our specific needs. I appreciate that fact he was patient, attentive and not pushy… at all. Thanks DJ!Experience at Autonation Jeep off of Arapahoe
by Michelle on 11/17/2018Needed an oil change on my Jeep Cherokee and while I was there asked to have someone take a test drive with me to understand better the off noise I was hearing. Sure enough "Tom" heard what I was describing. He was kind and took the time on… our test drive to see if I was correct on something not normal with my vehicle. I normally do not like going to any dealership for any reason, but the folks at Jeep off of Arapahoe Rd. were very kind, took to my needs without trying to sell me or have me look at anything I didn't need. Not your average dealership!Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
JEEP RENEGADE 2015 TRANSMISSION FIX
by Ren M B on 11/14/2018I brought my 2015 Jeep Renegade Trailhawk in because it had recently started to lurch when the transmission tried to shift gears. Thomas David greeted me at the door, took all my information, and told me not to worry, my Jeep would go… through a full diagnostics check. He called me back later that same afternoon to let me know my "Little Jeep" was ready to go. He really put me at ease. One of the parking light was out as well, and that was replaced within 30 minutes. My Jeep now runs smooth again. Thank you!Jeep Compas Purchase
by Tmanley on 10/26/2018updated 11/01/2018My experience was a good one, Andrew was our sales rep, did a great job, worked with us. Moved along the process quickly, worked to get us as many rebates as possible.We are happy you had such a positive experience with Andrew! If you ever need help, just give us a call. Happy motoring!
Recall and fob programming
by Dmann0144 on 10/23/2018Service great. Fob programming $85 is ridiculousBait and Switch
by chris123456 on 03/28/2018Me and my wife came here to purchase a car a couple months ago, and I can honestly say this was the worst dealership experience I've ever had, thanks to Meghan (saleswoman), and Emily (sales manager). We showed up last Friday to look at a… 2016 Jeep Patriot, and to get my wife's trade-in appraised. We liked the Jeep, but they only offered us $4500 for the trade-in. I told them we'd have to think about it because Carmax offered us $6000. The next morning, Meghan texted us saying she had gotten approval from her manager for the $6k. We said great, and drove a half hour down to the dealership again. Once we got there, Meghan came out and showed us the paperwork and explained that they would only give us $5500, and that the remaining $500 would be saved in taxes. This "bait and switch" was incredibly insulting and we probably should've walked away at that moment. We told Meghan that this wasn't what we agreed to, and she eventually came back out and offered us the originally agreed-upon $6k. The sales manager (Emily), waited until my wife was alone coming out of the bathroom to "apologize", and then straight up lied by saying the $5500 was a mistake (how was it a mistake when Meghan tried to convince us it adds up to $6k??). The circus continued when we tried to use our own financing. They insisted that we had to apply for financing through them, even though we had a pre-approval letter from our own credit union. I suspect they wanted the additional commission. While we sat at the desk contemplating walking away again, I think the sales office noticed this and had the plates taken off my wife's car. I didn't realize at the time, but I believe this was just another underhanded tactic to try to make it harder for us to leave. We were never offered anything to make the situation right, and honestly I regret purchasing a vehicle from such an unreputable dealer. We will not be returning for any future purchases/service/warranty work.My Car Buying Experience
by rahulde on 02/02/2018updated 02/16/2018Levi was the salesperson at Autonation Chrysler/ Jeep I met with. It was overall a good buying experience as it was made so. I test drove the Jeep Cherokee Limited V4 and V6 and finally decided to buy the V6 version. Levi helped me get a… great trade-in deal on my Acura.This place sucks!
by jonathanz on 01/04/2018WORST VEHICLE BUYING EXPERIENCE EVER!!!!!!!!! Having dealt with numerous dealerships in my life, I must say this place is just awful! Condescending, insulting, deceitful and unprofessional. The 2008 Toyota I purchased from them is plagued… with engine issues after putting less than 200 miles on it. I should have had an independent mechanic do a pre-purchase inspection because it would have revealed a failing engine. My vehicle quit running after 2 days, all plugs drown out from engine oil in the galleys, not good! Dirty engine oil and filter that was 2 quarts overfilled. What a mess! Sales Manager Matt Urland would not respond to my email and has the audacity to give me his office number of 000-000-0000 no less than 3 times in his correspondence. I do not need to be treated like that after giving you thousands of dollars of my hard earned money! Took 5 hours for the buying process and that was with no trade in or financing paperwork for them to navigate. As i am finally taking possession of my vehicle I get approached by a salesperson laughing "that i will be passing everything but the gas station in that thing" as he walked inside. After sale, the only interest they have in me is auto-generated emails trying to get me into their poorly rated service department to fix my lemon, no thanks! Skeevy, high-volume, corporate, get those cars out the door feel to this place for sure.Best Dealership In Denver
by rmstoehr on 11/10/2017updated 11/25/2017Hands down the best car buying experience of my life. Steve Kerns and Meghan Boxley have me as a customer for life. The ENTIRE process was flawless and stress free from when I pulled up until I left in my new car. There was no hassle, no… stress. These two are trustworthy and had me in and out of the dealership in record time. I didn't have to set aside my entire day to get my new car. They listened to what I wanted, guided me in the right direction for what I needed, gave me options and let me choose what best suited me. Paperwork and financing was a breeze. Meghan walked me through everything, was so fun and real and honest and didn't make me feel pressured at all. They were conscious and aware that my time was important too. I have heard from both of them since purchasing my car, checking in to make sure I am happy with the new ride. These two are the ones to go see when you need a car and I will be referring them to EVERYONE. Thank you for making the car buying process one of ease.Best car buying experience-with all the bells and whistles
by JohnEyde on 11/03/2017updated 11/14/2017I had the best car buying experience of my life with Andrew hooley at Autonation Arapahoe. I wanted something very specific which he tracked down. Another dealership said the configuration I asked for wasn't available. I then wanted a… host of after-market accessories for which he helped me shop then suggested I buy and ship them to save money but he would have parts team install. I told him I'd pay for convenience so he is executing. At the finish line I needed stickers taken off and delivery to my new house four hours away and his answer was the same as throughout the process, "no problem, I can take care of that". I'm in customer service business myself and I rarely see that quality of service. Bravo Sent from my iPhoneFantastic Service!!
by SoooHappy on 10/27/2017Thank you so much AutoNation for your excellent customer service, great communication, and willingness to be mindful of my budget. I am a happy customer, and would recommend your dealership anytime!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sue Tilly on 04/19/2024