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What a bummer
Written byon 10/12/2020
I used to be devoted to their service center and did all of my service through them, however my last experience was so bad that it overshadows everything good that happened before. The story is too long for the space here, but my car was in their shop for four days for a 6 hour roof replacement, and I was overcharged by $250 more than the actual cost of parts and labor. I am a forgiving person, but they really went out of their way to create a disappointing experience. Apologies go a long way... to bad they couldn’t even muster a sincere one of those.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Jennifer Marell on 10/15/2020
Dealer Response
Notgoingback, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (303) 900-0794 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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