AutoNation Chrysler Jeep Arapahoe
Dealership Service Review
Took my 2018 25k mile Jeep in for an engine light on. Alan (AJ) greeted me with his mask on and then immediately lowers it down below his chin while talking with me. After 2 days of not communicating with me and countless calls trying to get AJ to reply he said it needed an oil pump, there were none in town and would take 3-5 business days to get one in. Pump came in 8 days later and AJ said they could schedule me in 3 WEEKS and that they were understaffed due to Covid. I reached out to their sister company on Broadway who got me in the same day. They said they had 3 oil pumps IN STOCK and 89 throughout in Denver! They checked the vehicle over and it did NOT need an oil pump but simply needed a systems update to clear the error code. AJ/Arapahoe completely mis-diagnosed the problem or was scamming Chrysler for un-needed warranty work along with telling me not to drive my Jeep for 6 weeks or until they can complete their scam.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No