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AutoNation Toyota Arapahoe


10531 E Arapahoe Rd, Centennial, CO 80112 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (97) No (8)
Service Rating
Recommend:
Yes (218) No (31)
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Dealership Service Review

1 out of 5 starsservice Rating
Service Repair
Written by jrobdoyle on 08/07/2023

I was really dissapointed with the service on my 2020 Tundra. The muffler mounts had broken loose in 2 places. I was hoping it was covered by the extended warrenty that I purchased through the dealership. I learned my truck has a duel exhaust that was installed after market so it was covered. So, I understood and paid $275 to have it fixed. 4 weeks later, one of the new welds broke loose. I brought it back in and they ended up charginb me an extra $110 to fix it. That was after they took off 15% because I complained. They added a new part which was $15 and I was happy to pay for that. However, charging me for the labor which was only needed because they didn't fix it right the first time was super frustrating. I will be looking for a new service center.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Jrobdoyle on 08/09/2023
Update. The dealership reached out to me and refunded the money for labor on the second servicing. They were apologitic and committed to making things right. I truly appreciate the follow up and customer service. I am unable to remove my original posting but I do want to revise my rating and now will give them 5 stars. I appreciate when companies are willing to evaluate the situation and do what it takes to make things right!
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Savy Robinson on 08/09/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6111 to discuss what we can do to help.
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