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Subaru recall - Control Panel software upgrade
Written byon 02/04/2021
Notification indicated that the upgrade would take approximately 40 minutes. Upon arrival, I was informed that service would be approximately 1 hour. It took over 2 hours! Recall notifications should indicate what processes will occur and possible challenges in such upgrades. In addition, nothing on the returned work order indicated specifically what modifications were done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Kristie Obra on 02/15/2021
Dealer Response
We regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (303) 578-6119 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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