AutoNation Subaru Arapahoe
Back to Service Reviews
Dealership Service Review
service Rating
2 1/2 hour oil change
Written byon 08/26/2020
So having bought a new 2020 outback form this dealer. I brought it for its first oil change and tire rotation . I had an Appt for 8:00 am Monday Aug 24 and was there a lil early. I was told it would take and around 90 minutes. Ok there was a line so no problem. Well it took over 2 1/2 hours and I was told my tires didn't need rotation WTF? Since when do tires not need rotation every 5-6k miles. But I will say in defense of the service manager he did not charge me the oil change. Also of note I did not get a receipt of any kind so now I have to return to dealer and get it since I feel it may affect any warranty issues.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Jazel Morinia on 08/31/2020
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Subaru Arapahoe take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6119 to discuss what we can do to help.
Report