Crestview Cadillac
Customer Reviews of Crestview Cadillac
Review type:
Great experience at Crestview Cadillac
by Axelstone on 05/16/2016My dad recently purchased a Cadillac from this dealership. It is his first Cadillac, and he is already in love. The staff is knowledgable, friendly, and supportive. Cheers to Eddie Martinez and all the great employees at Crestview!Crestview is the best!
by RobertFarran on 12/01/2015Sam Sung is the best and the main reason I come back to Crestview. Beverly Harmon was so wonderful. She explained every detail and made the job quick and easy. She really went out of her way for me to get a great deal. I drive far to come… to Crestview and will be coming back. thanks for such great service. Bob FarranBob, thank you for the wonderful review and for traveling to Crestview Cadillac from quite a distance to do your business! We will continue to offer the best car buying experience to each and every customer we come in contact with. Sam and Beverly will be delighted with your feedback. Check out our page for access to our exclusive specials. Warm regards, Ted Hwang, General Manager
Edspcup
by Summer69 on 11/30/2015I have a very good realtionship with Julie Johson and will contininue to lease future cars . Julie is the reason I continue to returnThank you so much for taking the time to write this review! I'm very happy to hear about your positive experience with Julie. If you have any further needs, do not hesitate to come back in for a visit! Best regards, Ted Hwang, General Manager.
Happy Car Buyer
by LooneyBird on 01/30/2015updated 02/06/2015Everyone was extremely helpful and friendly. This was the best car buying experiences I have ever had. A big thanks to Bob, Peter, and Chris. Each of them were very helpful and answered all of my questions.I really appreciate you being so kind as to write this review about our dealership. Its quite an accomplishment to hear that we provided you the best car buying experience ever! We are very happy that Bob, Peter, and Chris could be so helpful and knowledgeable during your purchase. If you have any further needs, do not hesitate to come back to see us. Best, Ted Hwang, General Manager.
2015 XTS at Crestview Cadillac West Covina CA
by Shoebox5t5 on 12/19/2014Sam Sung is a very personable gentleman, who helped me and my wife to better understand the features of the vehicle we chose to acquire. Your Finance Manager, Peter, likewise was very professional and provided easily understood… explanations to our questions. His suggestions regarding a lease option vs. purchase gave us better insight on how to improve cash-flow issues. Job well done by all... now we'll wait to see how your Service Dept performs in the future.Congratulations on your purchase! At Crestview Cadillac, we strive to ensure that no question or concern goes unanswered and its encouraging to know that Sam and Peter were able to show you dedicated and personalized service. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. We look forward to working with you in the future! Best, Ted Hwang, General Manager
A Very Pleasant Lease Experience
by Briantlong on 11/18/2014John Jarrosiak, Fleet Sales, ordered just the right vehicle for me after spending countless hours answering my questions and assisting me with research. John did everything within his power to deliver the vehicle to me before my current… leased vehicle, a Mercedes-Benz, was due to be returned. Furthermore, when my new 2015.5 Escalade arrived at the dealership, John went above and beyond in getting me an acceptable monthly payment in addition to making certain I fully understood all of the vehicle's equipment and features. This was not my first experience with John; he has sold me cars at Crestview Cadillac before. I feel John is a tremendous asset to Crestview Cadillac based on my experiences in dealing with him, and I look forward to buying or leasing many more vehicles from Crestview Cadillac so long as he is there to assist me!!Congratulations on your new purchase! Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they are satisfied! It does not surprise us that John went above and beyond for you; it is just an example of why he is such a great asset to our team. All of us await your return. Please let us know how we may be able to help next! Best, Ted Hwang, General Manager
Excellent Rating for Crestview Cadillac Dealership
by Everon on 10/14/2014updated 10/24/2014We really enjoyed our repeated visits. We were most relaxed and comfortable with the reception and guided assistance of your sales agent, Bob Martinelli, during our entire search for the right car, the right color, right model & the right… price. We would definitely look forward to future visits for service and maintenance and would definitely endorse this dealership to others for their car needs, particularly for Cadillacs.Thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. We cant wait to work with you again and we will be sure to pass along this awesome review to Bob and the rest of the team. Thank you again and be sure to check out our latest deals on Facebook and Twitter before you come in. Best, Ted Hwang, General Manager
Happy Customers
by MargeBill on 10/08/2014updated 10/20/2014We are thrilled with our SRX and with Ginger Diaz, our sales consultant. She is always there with any help or answer any questions we have. This is our 2nd car we have bought from Ginger and highly recommend her. The service department is… great too. Thank you Ginger for your professionalism. Marge and BillIt was a pleasure to read about your second car buying experience working with Ginger. Congratulations on your new SRX! It's delightful to know that we were able to provide you with such pleasant experience. We look very forward to seeing you again in the future! Best, Ted Hwang, General Manager
Best car buying experience ever!
by Tlava31 on 10/08/2014We have been shopping for a new Escalade ESV for over a month. We talked to about 8 different dealers including our local dealership in Bakersfield and it was very difficult from finding what we were looking for and financing that would… work for us. Finally I found Crestview and was fortunate to contact Sam Sung. He found what we were looking for within about a week! Since we live a few hours away I was able to do everything over the phone. Sam put me in touch with Beverly the finance manager and I could not believe how easy they made the whole process. We have been shopping other dealerships and by far Beverly got is the best financing out of them all with exactly what we were looking for. I am extremely impressed with the service and respect we received from Sam and Beverly. This was the easiest and most positive experience we have ever had purchasing a car. Thank you so much!Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Sam and Beverly were able to meet your needs. We try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Ted Hwang General Manager
Steven & Kerrie
by Steven_Kerrie on 08/01/2014This is my third Cadillac car with Ted, Sam S. is a great, detail guy to deal with , Beverly H. also good. Thanks Cadillac.Steven, on behalf of Crestview Cadillac, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this review. It is wonderful to know that Ted, Sam and Beverly helped to proudly represent our dealership throughout your purchases, and we are eager to do business with you again in the future. Warm regards, Ted Hwang, General Manager.
Crestview Cadillac
by caddyhank on 05/03/2010After 2 weeks of trying to buy a New Cadillac 2010 SRX, I finally got the one I wanted, the way I wanted it at Crestview Cadillac in West Covina. A totally pleasant and friendly experience. My salesperson was courteous, knowledgeable and… helpful. NO pressure, no rush. I guess I had enough hassles, so I decided I would tell them exactly what I wanted and how I wanted to do it and they were willing to work with me without the usual hassles. The selection of vehicles was great and I got to drive several of them before making my decision on the vehicle I eventually purchased. I was given a tour of dealership and even got to see the service department, made me feel important. I traded in my old 2003 STS and got a fair price for it, as well. Overall I rate my experience 5 Star. I will recommend these folks to anyone who appreciates good old fashioned service and courtesy.Great Buying Experience
by boinz on 05/24/2008Recently purchased a used 2005 certified SRX. The entire transaction took about an hour and my salesman and the sales manager were very helpful and did not play any games with me. I did not really expect to buy the car.... but when they… met my price.... I had no option. Very glad I did. Salesman even took another 15 minutes to explain how the on board computer works and helped me make the settings that were right for me. Would recommend Crestview Cadillac to anyone buying a new or used Cadillac.Great car buying experience
by consumer34 on 09/10/2012updated 06/04/2025I worked with John and Chris in the department and they did everything that they could to make this a great buying experience. They went above and beyond my expectations, did their best to met my price guidelines and left me feeling… satisfied and content with the final numbers. I will recommend and be back for my next car through this sales team and the dealership.Thank you so much for this awesome review. I am extremely pleased to hear that your experience with our team was exceptional. We always try to make the car buying process as simple, fun and easy as we can. We look forward to working with you again soon. Please be sure to let us know if there is anything else we can help you out with. Take a look at our Facebook and Twitter for exclusive offers! Sincerely, Ted Hwang Director of Sales Operations
Excellent Buying Experience!!
by keithk2 on 08/23/2012updated 06/04/2025I recently purchased the new Cadillac XTS and was completely thrilled!!, I had been waiting for the release of this vehicle for quite some time now and was glad to see it was finally released. I had been working through one of Cadillacs… finest representatives (Mr. Chris Ferren at Crestview Cadillac), who had been working on this vehicle with me for several months, Chris was very diligent in keeping me posted on the XTS and periodically sent me supportive media to help me make my final decision. Further, whenever I had any questions, comments or concerns about the XTS, Chris advised me as much as possible, but then would also contact me hours or days later with intricate details on everything I had requested and at a fair and reasonable price!. Finally, Chris actually brought the vehicle to my residence (can you believe that!) we then finished the paperwork and spent several hours going through the details of the XTS such that I could get completely familiar with all the new gadgets. Chris is an excellent person to work with and I highly recommend him to anyone that is in the market to purchase a new Cadillac, regardless of the make or model, hell definitely do a great job for you. Regards, Keith KrauseThank you so much for you wonderful review. It was a pleasure working with you. I really try to provide the best service possible for my clients and all our Crestview Cadillac customers. Remember that I am here when you have questions of need assistance! Thank you again for your business!
From Sales to Finance, A Great Dealership
by candy19 on 09/05/2012updated 06/04/2025I just bought my second Cadillac Escalade ESV from Crestview Cadillac. After having some complications with my first ESV, I had GM and Cadillac help me trade it in for another Cadillac Escalade ESV. John Jarrosiak and Chris Ferren, the… Fleet and Internet Managers, were awesome! They took care of every detail that I asked for. They were quick, efficient and knew the Escalade in and out, which showed when they walked me through the bells and whistles. Beverly in finance was incredible. She works her behind off and has more honesty and integrity than any other finance manager I have dealt with. In all, the staff is great and everyone made it easy to buy our beautiful Caddy. Thank you John, Chris and Beverly.Thank you so much for these kind words. We really appreciate hearing that you believe our team is exceptional. They strive to provide the best experience for each customer and make sure they feel comfortable and knowledgeable in their purchase. We look forward to doing business with you again soon. Be sure to check out our Facebook and Twitter for exclusive offers and coupons. Sincerely, Ted Hwang Director of Sales Operations
My new Caddy A-Team
by rgateb on 10/10/2012updated 06/04/2025Chris F. & John J. made purchasing a vehicle an easy going experience. These 2 and Beverly in finance made the wife and I feel comfortable. It was like we've known them for years. The new generation Caddy's will be coming out in the next… few years and they will be my "go to" team for the new Omega platform RWD flagship car, the new CTS-V and the new Escalade ESV. Purchasing this new XTS was a no brainer. We dealt with all the "larger" dealers in SoCal first and then let Chris and John have at it. The rest is history! We have a brand new XTS Platinum AWS in Diamond White and, more importantly, a new Caddy Team! If you are in the market for a Caddy, and I don't care where you are, make sure you call these guys LAST! You will immediately see the difference I am writing about. -Ron in SoCalI meant XTS Platinum AWD not AWS. We had the car 2 days and Chris and John have called twice already to assure everything is going good and if we had any questions. They sent us their cell phone numbers and email addresses. I forgot to mention, they were sending me picture texts of the XTS during arrival and prep. They stayed late to accommodate my son's soccer practice and the whole purchase took less than 30 minutes. The CUE class was informative and fun. A ton of humor to make electronics class less boring. Now that is what I call service.
Hi Ron, Thank you for writing this excellent review! We're thrilled to hear that you had an easy going experience at our dealership with Chris and John! If you need anything in the future, please feel free to contact us at any time. Also, be sure to check out the advertised specials on our Twitter and Facebook pages! We hope you're enjoying your XTS and look forward to working with you again in the future! Best Regards, Ted Hwang - General Manager
Great Staff and Service
by janets1 on 11/01/2013updated 06/04/2025Friendly and very knowledgeable staff who made the car buying experience more pleasurable than is typical. Salesman Bob M. went the extra mile to locate and secure a 2013 SRX in the color and trim I wanted, which was very scarce as 2013… inventory at all dealerships is very low right now.Welcome to the Crestview Cadillac family! We are delighted to hear that Bob was friendly and knowledgeable during your recent purchase of a new SRX! In the future, if you have any questions or concerns in the future, please do not hesitate to reach out to us at any time. Also, be sure to follow us on Facebook and Twitter for first access to service specials and promotional offers. Congratulations on the purchase of your new SRX and we look forward to working with you again in the future. Best Regards, Ted Hwang - General Manager
Amazing Service and Staff
by tschai on 03/16/2012updated 06/04/2025Was looking for a 2012 CTS Coupe for nearly 2 weeks. Went to 4 other dealerships and was about to give up until I gave Crestview a try through Edmunds. I never stepped foot in Crestview until the night I took delivery of my new White CTS… Performance Coupe. Everything was well taken care of over the phone or email. A good experience overall. Even though, they didn't have the car, they were able to get one from another dealer for me without me ever visiting the showroom. A pleasant surprise since I wasn't expecting this kind of service as I'm sure they get many non-serious casual online requests everyday. I gave CJ a figure and she was able to work her magic to get the car for me. Only one other dealership was able to give me the same offer but after 2 weeks of searching, I finalized the transaction with Crestview because the service I received from day one was exceptional. I feel confident that this level of service will be maintained throughout my years of ownership and that's why I chose Crestview. A big thank you to Beverly, Joe and especially CJ.Thank you so much for taking the time to share your feedback with us. I'm so glad to hear that we were able to help you find everything you needed. It sounds like CJ was able to create a very positive experience for you. If there is anything else we can do to improve your ownership experience, please don't hesitate to let us know! Thanks again, congratulations on your new vehicle and welcome to the Crestview Cadillac family! Scott Allen - President
Cadillac Lease
by wkoo312 on 05/03/2013updated 06/04/2025I recently leased an ATS from Crestview Cadillac. The overall experience was great. Julie J. was was very knowledgable and easy to work with. The process was seamless and hassle free. I'm thrilled with my new car and couldn't be happier. I… highly recommend this dealership.What a lovely review, thank you for writing it. We're thrilled to hear that Julie was very knowledgeable and easy to work with during your recent visit to our dealership. If you need anything in the future, please feel free to contact us at any time. Also, be sure to check out the advertised coupons on our Facebook and Twitter pages. We hope you're enjoying your new vehicle and look forward to working with you again in the future. Best Regards, Ted Hwang - General Manager
Worst buying experience ever
by nitrosteve on 08/20/2012updated 06/04/2025After buying the SRX I returned to Crestview Cadillac to purchase another car. Exactly one week later I wanted to buy a CTS coupe. I felt the dealership lowballed me on the Dodge Super Bee and The Mustang GTCS I traded them for the SRX. I… told them so at the time. I wanted to trade my 2012 Ford Focus Titanium Edition for the CTS. In March I paid $30,000 plus for the car, out the door with tax and license a little over $33,000. The car has about 2800 miles on it and is in showroom condition, by the dealerships own admission. I asked them for a trade in value and Peter appraised the car and offered us $15.000, yes exactly half what I paid for the car 5 months ago. According to him that is the value at this time. Like I said I thought they had lowballed us on the two cars I traded for the SRX but I didn't realize how badly until I seen what they were offering for my Titanium Focus. Now I realize what a horrible deal I actually got on the SRX. This dealership is owned by the same people who owned Bewley Allen Cadillac, now closed I believe. After speaking with a couple people who have bought cars at either of these two dealerships I now realize what a horrific mistake I made buying a car from them. I wish I had done more research before selecting this dealership but I didn't. My bad! My wife wanted a Lexus but I talked her out of it. Major mistake. If for some reason you end up here and you are going to get an appraisal on your car and you see an appraiser coming grab your keys and run just as fast as you can. By this dealers standards and car values my $47,000 SRX will be worth about $23,500 five months from now. Apparently a car loses half its value in 5 months. I wasn't aware of that but you learn something new every day. I am 65 years old and I have bought a lot of new cars in my life and this buying and non-buying experience is absolutely the worst I have ever known. I could never tell anyone to buy from this dealership! I have never been treated like such an idiot in my life. This will be the last GM car I will ever purchase. I have written a letter to GM expressing my opionions on this situation and I expressed my concerns about the matter, but in reality I know GM will care just about as much as Crestview Cadillac does and that will be Zero. If you have to go to this dealership Chris is a decent guy but with ownership what it is I doubt you will be happy with anything, except Chris. I hope reading about my buying experience will enlighten you and you will not make the same mistakes I made. Do some resaeach before buying a car from anyone. I wish I had. Unfortunately I didn't and I paid the price! No pun intended.This situation is very unfortunate and I am saddened and bothered by how you feel. I am responding because I believe there are always two sides to every story and felt it important to share. When you purchase a new vehicle and within the first year of ownership decide to trade it in, you incur your greatest loss due to depreciation for many reasons. Trade-in book on the Ford is $19,485.00 coupled with $2,500.00 of incentives offered on the same vehicle brand plus the option of 0.0% financing available makes the trade valuation low compared to what you recently paid, making your request for $23,000.00 for trade not feasible. Our highest offer to you on the Ford was $17,000.00, which is still painfully low but reflects the market based on current Manheim auction values. We truly try to make every trade situation as positive as possible. We are confident that any reasonable appraisal from any dealership will be very similar. We appreciate your feedback on this truly unfortunate situation and wish it did not sour our relationship with you. Sincerely, Peter Mark General Sales Manager Crestview Cadillac
Satisfied Customer!
by gladman1 on 02/11/2011updated 06/04/2025If you want an excellent car buying experience go to Crestview Cadillac. Over the years we have purchased many new and pre-owned vehicles and this dealership tops them all. Hank Friedman and Ginger Diaz are top notch in sales. Both are… fully knowledgeable on the product and get the job done from purchase to delivery. This dealership provided us with overall great service!
It was a pleasure to read about your Dad's first buying experience working with Eddie. Congratulations on your new Cadillac! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you and your father again in the future! Best Regards, Ted Hwang - General Manager
by crestviewcaddy on 05/18/2016