Mercedes-Benz of Walnut Creek
Customer Reviews of Mercedes-Benz of Walnut Creek
Review type:
AMAZING EXPERIENCE
Used X1 BMW
by Arlene R on 05/16/2024We purchased the vehicle, signed the paperwork and paid for it on May 4, Saturday. Everything was checked accdg to the papers. But when we got home, we noticed there’s an oil leak. We brought it back right away and they had to fix it. It… took more than 1 week to have it fixed. We got the car on 5/14. Then we got a text again the following day that they forgot to attach or put back one of the car parts. My husband has to drive back and have it fixed again. It’s just an inconvenient because my husband is working and we already paid for the car and was not able to use it for 11 days. I am not sure what the process is for thoroughly checking the car before selling it. We just have a bad and frustrating experience.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Awesome Experience Getting my 2024 AMG C63S
by Nnabuenyi on 05/16/2024The lease on my 2020 AMG C43 was ending in July, 2024. So, I was already thinking of getting a newer C43. The sales team at Mercedes-Benz of Walnut Creek reached out to me and made some offers to me. I decided to hear them out. I met with… Tim Crane and I was impressed by his professionalism, attentiveness, and good interpersonal skills. I had in mind to go back to where I got my 2020 C43 and simply upgrade to a 2024 AMG C43, but because of the pleasant experience I had with the sales team at Mercedes-Benz of Walnut Creek, especially with Tim Crane, I decided to give them a chance. I was not so impressed with the 2024 AMG C43 that they had in stock, mainly because of the color combinations of the interior. They understood this fact and said they will be in contact with me if something of my preference showed up. I found that to be very good. They weren't aggressive just to sell me something and make some sales. They were interested in satisfying me as a customer. I ended up deciding to upgrade to 2024 AMG C63S because I really liked the car after a test-drive. But most importantly, I was very satisfied with the customer service provided by Tim Crane. I highly recommend Mercedes-Benz of Walnut Creek.Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Easiest Purchase Ever!!!
by Succatti on 05/11/2024updated 05/16/2024Thank you Angel, Joaquin, and the entire staff at Mercedes Benz of Walnut Creek!! Not only was the process seamless, your hospitality, grace, Ave patience was amazing. You all have made a lifelong customer out of me!!Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Amazing team at Mercedes of Walnut Creek
by Gerard M on 05/14/2024Purchased a new car with Mercedes of Walnut Creek. Nic and the team were incredible to deal with. Courteous and flexible - including the finance team. Well worth a trip and highly recommended.Gerard, thank you again for taking the time to let us know how we did. We hope you have a great day!
Good buying experience
by Paloaltoe on 05/11/2024Efficient buying experienceThank you again for taking the time to let us know how we did. We hope you have a great day!
The best
by Snmjresq on 05/05/2024Jessica Weinberger made by transaction go so easily. She was so well familiarized with the product and the experience that it all went through smoothlyThank you again for taking the time to let us know how we did. We hope you have a great day!
Used Car Purchase
by Gregory on 05/02/2024Tim Crane was my salesman. Tim was a super nice guy, very helpful and created a no pressure situation. Really appreciate his professional salesmanship.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mohammed Khan
by Ada LeGris on 04/25/2024He did an excellence job to meet my needs. He communicated with me all thru the transaction. I am very happy with his service.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Amazing customer service
by Happydrivr on 04/18/2024After several years of leasing (elsewhere), I was tired of settling for a car with features I didnt want or love just because it was on the lot. My sales advisor, Ou, patiently looked through countless options and inventory until I found… exactly what I was looking for. I couldn’t be happier with my choice in both the car and the dealership. Thanks!!Thank you again for taking the time to let us know how we did. We hope you have a great day!
5 Star Experience
by Charlie on 04/16/2024I had an incredible experience with Faran at Mercedes-Benz. His professionalism and dedication made my car-buying journey smooth and enjoyable. With Faran's guidance, I found the perfect Mercedes-Benz vehicle, showcasing the brand's… exceptional quality and innovation. I highly recommend Faran to anyone looking for expert assistance and a memorable purchasing experience. Thank you, Faran, for your outstanding support!"Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent sales experience
by dtjs550 on 04/13/2024My salesperson Tim was excellent and ensured I was pleased with my purchase. Thomas, sales manager also went above and beyond to ensure I was satisfied. Highly recommend this dealership.Thank you again for taking the time to let us know how we did. We hope you have a great day!
White Glove All The Way
by MadisonK on 04/10/2024White Glove all the way! Jose C. (Sales) & Nic (management) are gems at this dealership! Jose is knowledgeable, efficient, and goes above and beyond in his pursuit to help his clients achieve their goals. Nic is readily available, he’s… creative, and works relentlessly on your behalf to find your solution. Drove off the lot with one of the best looking cars on the road ;) thank you MB Walnut Creek team!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Eqs 580 suv
by Sam sam on 04/05/2024Great team work by staff. Great deals. Tim crane and Amanda are bestThank you again for taking the time to let us know how we did. We hope you have a great day!
Great Experience
by LizBLong on 04/04/2024I was treated so well at this dealership. Professional all around from the greeter, to the sales person, to finance manager.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Walnut Creek Mercedes is AWESOME!
by Miguel J. on 03/29/2024Very friendly staff that was professional from start to finish! No hassle sales, along with unbelievable finance manager, John, I couldn't be happier with my new Mercedes!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Bad experience
by martinsah on 03/28/2024I leased a vehicle from this dealership. They were one week late on delivering the vehicle. Upon delivery there was a receipt for Burger King under the driver's seat. The miles were higher on the vehicle than it was stated in the contract.… In addition, one of the cameras on the vehicle was not working which made certain features like lane assist, active distance, and cruise control malfunction.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Great job, excellent pricing
by Paul lab on 03/25/2024Great job by Jose Maria, very good pricng aswell. bought a car that was shipped to me in Texas.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent customer service
by Error1202 on 03/23/2024I used a lease broker, but every interaction with the dealership was easy, convenient, and professional.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Lease Buy Out
by Big Fan on 03/21/2024Another in a long series of great experiences with MB of Walnut Creek. From the initial lease to the ongoing service to the recent lease buy out, the dealership's staff provided an ideal balance of professionalism and personal attention.… The atmosphere is calm, and the interactions are aways smooth - clear expectations set and always far exceeded. I cannot compliment them highly enough.We're so glad that we were able to go above and beyond your expectations! Thank you so much again for your feedback! We hope you have a great day!
Excellent Service in Sales
by Dr. Jag on 03/16/2024Excellent service from the salesperson. I got more than I wanted in the electric SUV.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Pleasant experience!
by Shideh H on 03/14/2024Jeniffer and Kevin went above and beyond our expectations. We spoke with Jeniffer before going to the dealership which was more than 1:30 hours from us and discussed the pricing. We arrived around 7pm and left around 11pm. They were very… patient and friendly also been able to meet our desired car and pricing. This was my second time in this dealership. I loved my C300 and I am enjoying the new one. Thank you!Shideh, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Mercedes-Benz GLC-Class
Mercedes-Benz EQB
Mercedes-Benz GLE-Class
Alicia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
by Katie Witt on 05/19/2025