Mercedes-Benz of Walnut Creek
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Dealership Sales Review
sales Rating
Poor Pre-owned Buying Experience
Written byon 08/31/2024
Paid seller price, brought my own rate, wasn't ready to sell (couldn't replace front tires due to missing key), sold me the car, picked it up two days later with new tires that didn't meet manufacturer specifications (cheap, not like for like, non run-flat tires. Misrepresentations and missed opportunities to right by the customer. More interested in new car buyers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Brooke Stockton on 09/04/2024
Dealer Response
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
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