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Mercedes-Benz of Walnut Creek


1301 Parkside Dr, Walnut Creek, CA 94596 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (72) No (13)
Service Rating

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Dealership Sales Review

2 out of 5 starssales Rating
Hasn’t Been A Good Experience
Written by DeniseH on 11/07/2024

I purchased a used car putting down more than 10k and a week later the engine lite came on took it back and according to them they didn’t know why which was hard to believe when you hook these cars up to a computer and it gives you a code to say what’s wrong anywho since then I noticed the car had no backseat headrest (19k car) had to reach back out to Omar in which he just stopped responding so I pulled up and he admitted to selling it this way same day I drive to school and the check engine light comes back on I notify Omar this isn’t good he says bring it back I tell him I have school and appts this week are they going to provide transportation he basically said no but he would check and get back to me which he hasn’t I will be going back again had I known this purchase would have gone like this I would have went else where you think of Benz and you think quality but this experience has been just the opposite. Oh and did I mention when they had the truck the first time they kept it for 3 days and someone drove all my gas out tank literally went from full to just above the E just horrible

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Brooke Stockton on 11/11/2024
Dealer Response
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
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