Customer Reviews of AutoNation INFINITI Tustin
Review type:
First major car purchase
Great customer service!
by eddieruiz001 on 03/14/2023First time taking my Infiniti Q60 to this dealer and the customer service was amazing. They were welcoming without being pushy about any service. They even recommended to wait until the inspection was completed. Will be going back to this… dealer for all my service needs.Hi, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Q50
by Paul Kim on 03/09/2023Aikman Mousa was very persistent and yet courteousHello Paul, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
tustin infiniti autonation is one heck of a notion!
by peachy solis on 03/04/2023The wonderful staff were very knowledgeable, helpful, honest and really paid attention to the details and needs of their customers. I wanted to thanked Aiman Mousa, our sales rep, who was very pleasant and treated us like "family" and to… his big boss, Nima Tovakolnia who helped us a great deal by providing us THE great "deal" ever! very recommendable dealership!Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation INFINITI Tustin and we hope to be of service again in the future.
Windshield Replacement
by Andrew S on 02/28/2023Absolute awful communication, left our car for a two day windshield replacement, after 5 days of multiple calls, emails and texts and no response we finally reached someone who told us that a sensor had been damaged. The worst… communication we’ve ever experienced servicing a car. Absolutely NO communication. Awful!Hi Andrew, we are deeply disappointed by your experience at AutoNation INFINITI Tustin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (714) 627-5556. We would appreciate the chance to turn your experience around.
Service
by Denice H on 02/27/2023Appreciate the quick and excellent service providedHi Denice, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Gary Sandhu MD
by gsandhu on 02/19/2023Wry organized and helpfulHi Gsandhu, thank you for your positive review. We're happy to have been of service to you. We hope to see you soon!
Year maintenance
by Jacqueline on 02/17/2023The service adviser heard my request and was completedHi Jacqueline, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
purchase honda civic 2012 Tustin Infinity
by augusty on 02/14/2023not often trying to have "buyer's remorse" but can't manage it.....especially when buying a used car.....the 2012 honda civic at Tustin Infinity was clean inside and out.....past service records were provided with car fax info.....people… were business like and to the point....the car was presented with "iniinity" pride.....and best of all....the price was greatHello Augusty, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I Found The Perfect Car
by MaryAnn on 02/08/2023I found a car I was interested in on the internet, so I called AutoNation Infiniti Tustin and spoke with the sales guy by the name of David Gozzo who was amazing. I told him a little bit about I saw on the internet he put me on hold to go… check to see if the car was available. The car was still was available so David asked when did I want to come see the car. I told him I would come the next day and told him the time. When I pulled up on the lot the car that I was interested in was right there. David came out and Introduced himself. We walked over look over the car took it on a test drive and I feel in love. Told David I wanted to purchase the car so I did. .......From the Saleman David to the CFS Manger Sarah everyone was nice friendly just an amazing. Everything when smooth and I was out with a few hours with my new car.Hi Maryann, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation INFINITI Tustin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Used car sales
by Sondrah on 02/02/2023Saw car on their website test drove it and purchased it. Was easy and they were very accommodating. No pressure.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Awsome
by Eduardo on 01/30/2023They were great answer all questions regarding the car.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service, friendly people!
by Cynthia on 01/29/2023Took my QX50 in for maintenance servicing recently. Chris was so helpful and accommodating and made sure all my questions were resolved. I wasn't able to afford the full list of suggested service and he helpfully tailored their services to… fit my budget and set up reminders for follow up servicing. There was no pressure just friendly helpful service. I highly recommend!Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation INFINITI Tustin and we hope to be of service again in the future.
oil and filter change, and reset service engine light on windshield washer.
by heater hose on 01/15/2023the oil change was changed, the engine light wasn't reset it, the car wasn't washed and vacuumed in the inside as they promised. after i left i called to speak to the service manager i believe her name is Rose, i left a message and my call… never been returned. the tech advise that is a heater hose leak, i asked for the estimate and i never got it, instead they brought my car out and when i asked for the estimate, the rep apologized because he forgot. at this point i said i am already late to work can i bring it next time, the rep said yes. after i left driving about 30 min on the freeway i noticed the car is over heating, i took an exit and stopped by the nearest gas station and checked the radiator water is empty. i took the car to the nearest mechanic shop and got it fixed. The dealership should have advised not to drive the car and the potential of almost losing my engine. i am very disappointed!!!Hello Heater, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5556 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great Experience.
by Patty K on 01/05/2023When you have to take your car in for the holidays and they need a part that has to be ordered, not a good combination, but Chris and his team at Infiniti in Tustin kept me informed, did the repairs quickly, and asked if they could wash my… car! Of course I said yes! Very professional and polite. I will be back…Hello Patty, we're happy you found our staff to be so supportive during your experience here at AutoNation INFINITI Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!
My experience with AutoNation-Infiniti Tustin
by AnnasCadi on 01/03/2023My salesman, Sam Park was very professional. He was friendly and expedited my purchase so I wasn't there all day like most car experiences are. Also, I have sold cars to AutoNation in the past and they are fair and trustworthy.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation INFINITI Tustin! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Easy!
by Dschwarz17 on 12/23/2022Very quick and easy transaction. Working through a broker, this transaction took place in the comfort of my home where everything was clearly explained to me and took only minutes to complete.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Service at Autonation Infiniti
by Syed Kazmi on 10/05/2022Chris Licano has done an amazing job of taking care of my QX60 when I had to bring it in. I would like to say that this is the best Service Dept I have been to in over 25 years of buying cars and and getting them serviced. I recommend… this dealership to everyone to come and service their car.Hi Syed, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Misleading Dealer
by Perez on 07/21/2022Recommend a different Dealer. They did not provide me with the best interest rate according to my credit score. Had to go to 3rd party bank. Vehicle only cane with one key had to send about 20 emails to get my 2nd key. If you choose to do… business at AutoNation Tustin Infinity do yourself a favor get financing elsewhere!Hi Perez, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5556 to discuss what we can do to help.
NICE AND PLEASANT SALES EXPERIENCE
by Glenn on 07/13/2022Autonation Infiniti of Tustin initiated my car shopping with a test drive that was very pleasant. When I started the buying process, the salesperson (Boston), manager (Fred), and finance (Gabriel) were accommodating and professional. There… was no pressure, and it was a delight to talk to them. There were a few things that I expected to be some rough spots, but everything went smoothly. I highly recommend this dealership.Hello Glenn, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Worst Dealer
by Jose Soria on 05/05/2022This is the worst place to buy a car , I’ve bought from many dealers and I’ve never had an experience like this, bought my car and forgot to ask about when the service needed to be done , Boston send me an email telling me if I had any… questions even after buying the car to contact him , I did since I wanted to know about the service he ignored my email I sent him a text ignored that also. Do not come here there many more autonations that actually care about selling and about customers.Sales needs help/training! Service Department - Outstanding!!
by CD on 02/18/2022Feb 1, 2022, I purchased a used vehicle from AutoNation Infinity Tustin, my experience: 1. Finance Dept was great, easy, & quick to work with. 2. Service Dept, outstanding team .. delivered on their promises and finished within the time… they promised. I needed to have the vehicle wheels alignment done and wheels rebalanced for the car pulled to the right and repair a wobbly tire …. problem fixed. 3. Sales Dept, A LOT of Training is needed! When I asked my sales rep, Fred, for an updated quote because of a price change his reply was I already sent you a quote, which was a week old. Fred did not want to do the work to provide me with an updated quote with the change in taxes, fees, etc. Secondly, Fred did not hear me provide all the signs I wanted to purchase the vehicle. Secondly, the bigger issue is the after-sale follow-through… HORRIBLE! Both Fred & Abdoul who were my sales reps completely FAILED to follow through and follow up on my service request to discover if the purchase warranty covered the wheel alignment and wheel balancing. Frustrated with Fed & Abdoul, I reached out to the General Manager, AG Ortiz, and the receptionist provided me the answers as well as scheduled my appointment with the Service Dept. AG did follow up a day later and was very receptive to my feedback.Hello, thank you for leaving this detailed feedback about your experience with our dealership. We are deeply disappointed by your experience at AutoNation INFINITI Tustin. Please call our General Manager at (714) 627-5556 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
INFINITI QX60
INFINITI QX50
INFINITI QX55
INFINITI QX80
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 04/10/2024