Customer Reviews of AutoNation INFINITI Tustin
Review type:
First major car purchase
Friendly
by Marisa Vargas on 12/14/2021The service department were very nice and helpful. Especially Gabriel. He answered all my questions and was very pleasant. If there were anything negative to say it would be that they need help. They were so busy they couldn’t even answer… the phone. Other than that excellent.Hi Marisa, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Always nice and friendly
by LK on 10/21/2021Have been taking our cars/suv here for service over many years for different models and always happy with them.Have been taking our cars/suv here for service over many years for different models and always happy with them.
Excellent Sales Effort
by Steve Gast on 06/19/2021I hate shopping for cars. They made it easy. Very polite, not pushy. And they made me a really good deal.Steve, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Renee was great - Auto Nation in Tustin CA
by Klondike728 on 04/08/2021Renee was professional and friendly. He greeted me quickly, reviewed my records thoroughly, explained everything and followed up with a same-day call as promised. I appreciate his customer service.Hi, thank you for your kind review; we are happy to pass along your comments to Renee here at AutoNation INFINITI Tustin! We always strive to provide personable and excellent customer service.
Consistently Great Service
by C. Bankston on 04/02/2021This is my second purchase from Infiniti AutoNation. I came back the second time to return my lease with the options of getting into another one. I realized I had other brand options, but my loyalty with the Infiniti brand was a factor in… my decision. Another factor in my decision was the sales service I received. My salesman was fully present, listened well and assisted me along in the entire process which also helped seal the deal. The finance team worked with me to craft a deal that put my beautiful 2021 QX50. Overall, my experience with the entire team was easy and made for an enjoyable car leasing experience.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation INFINITI Tustin! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
My new Infiniti QX-50
by mikepark on 01/04/2021updated 01/11/2021It was the first time to visit AutoNation Infiniti Tustin. Everything was ready when I got there and the transaction was very smooth. The team members were nice and very helpful and I was able to take my new Infiniti QX-50 right away since… they explained all new features and safety functions in details.Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
bought a q 60 s
by marcGli on 12/07/2020updated 12/14/2020Excellent clean dealership that served me wellHello Marcgli, it means so much to us that you chose our dealership! Thank you for your review!
Fred Nassirkhani
by Nassirkhani on 10/17/2020Excellent service. Very professional.Nassirkhani, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Tire issues
by Jimmys Q50 on 07/31/2019Great job Trevor and Natasha. You went above and beyond taking care of my car. Thank youWe are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
AutoNation INFINITI
by MomOf3Boys on 06/28/2019Went in to look at a specific used car for a first car for my son. The entire sales staff was so professional and friendly. Mr Lee was the BEST! We were treated the same as if we were purchasing a luxury INFINITI auto. I will definitely be… recommending this dealership to others. And, will return myself.Congratulations on your son's new vehicle! We're happy to hear Lee was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation INFINITI Tustin
Excelente service
by Abraham on 06/13/2019I was honestly just shopping around but also decided I wanted a new car. This was not the first visit I did during the day but the service was definitely the best. The car was not even ready to be driven but the service and guidance… provided by Edgar was just excellent. I came back a few days, loved the car and then the process was clean and fast. After 2hrs or so, I was driving my new car back home.Congratulations on your new vehicle! We're happy to hear Edgar was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation INFINITI Tustin
Great Purchase Experience
by SamanthaRuiz on 05/20/2019updated 05/29/2019I’ve bought and helped with vehicle purchases and this was the easiest purchase experience I’ve ever had. The sales guy was honest and trustworthy which put me at ease and made my car buying experience stress free. I’m very happy he helped… me and I would recommend him to all my friends and family.Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation INFINITI Tustin
Service experience
by Autonation on 05/01/2019The level of professionalism and customer service by Frank Gutierrez was amazing. The entire experience blew me away.Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Janet Southard
by Janetsouthar on 04/16/2019Fred Tajadini was my sales representative and he was awesome! Very thorough and explained everything to me. He took his time and really cared about my needs. Turns out he sold my godchild a car too. I would definitely refer my friends to… him! He synced my phone for me and invited me back at anytime if I need help! Great guy!Excellent
by Petef2121 on 12/31/2018Very easy and smooth to buy a car from Carlos. Would recommend him to friends and family for sureCongratulations on your new car and thank you so much for your recommendation! If you have any further questions, please give us a call. We're always happy to help!
qx50
by janet18860 on 12/05/2018Tustin lexus is the best dealership, they were so helpfulMr. Sanchez made it as painless as possible. Will return to him every time.
by EliaPerez on 11/14/2018He was extremely professional, helpful and courteous.Great Service
by MHSINCA on 10/25/2018Overall pleased with the 20K service on my 2016 Q50. Fred was professional and curteous and thorough all the way through the process.Regular Service
by JimmyJJ on 10/01/2018Fast and friendly, reasonably price, excellent customer lounge.First time visit at Infiniti of Tustin
by Robert Hoff on 09/16/2018My previous Infiniti Dealership closed. Fortunately I found my trusted, long-time Service Advisor, Jeremy Scheetz who is now at Infiniti of Tustin, a dealership that is thankfully much closer to my home. This was my first visit to… Infiniti of Tustin and only for an oil change and courtesy car wash. They were five stars. I look forward to updating my post over time.Service at Autonation Infiniti Tustin
by MaryTustin on 09/14/2018I would say that yy prior service visits at Autonation Infiniti Tustin was a battle with the prior Service Director. My repairs would never be fully complete or on time and it was a battle to deal with the service folks and manager. My… recent visits with Rudy De La Torre have been amazing and he truly goes over and beyond to fix problems and is geninue with his concern to ensure that he takes care of his customers. Thank you so much for getting rid of the noise from my brakes/rotors that were bothersome over the past 6 months.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 04/10/2024