AutoNation INFINITI Tustin
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Dealership Service Review
service Rating
Windshield Replacement
Written byon 02/28/2023
Absolute awful communication, left our car for a two day windshield replacement, after 5 days of multiple calls, emails and texts and no response we finally reached someone who told us that a sensor had been damaged. The worst communication we’ve ever experienced servicing a car. Absolutely NO communication. Awful!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nia Sterling on 03/03/2023
Dealer Response
Hi Andrew, we are deeply disappointed by your experience at AutoNation INFINITI Tustin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (714) 627-5556. We would appreciate the chance to turn your experience around.
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