Customer Reviews of AutoNation Ford Tustin
Review type:
Would give 10 stars if I could!
Armando was great!
by SylviaC on 10/27/2023Armando was great! He was very professional and he went out of his way to help me. I really appreciate it!Fantastic Experience.
by Jason949 on 10/21/2023Quick and Easy!! No pressure, professional and couldn’t ask for anything more then the service and assistance I received from Johnathan very knowledgeable and friendly. I would ask for him personally 👌🏼Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Drive safe, and we'll see you on the road.
Great Experience
by tireflat on 10/17/2023I thought that having your car serviced at a dealership would always be a terrible experience. This is my second visit to AutoNation Ford Tustin for service. Thanks to Christian for your professionalism. You make your job look so easy,… even though I know it is a stressful job.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Retired
by DougFrost on 10/15/2023Replacement of tire. Handled in accordance with timeframe service advisor provided. No issues encountered.Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Excellent, very helpful
by Steven r on 10/13/2023Ordered a new Ford bronco. It was a long wait, but finally got it. The sales people at AutoNation Ford kept me informed every step of the way special shout out to Sean and Elmer.Hi Steven, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service experience
by KStyles on 10/12/2023Christian at the service department was great! Extremely helpful and everything was great. I came here as other dealerships in the area have service teams that are rude. This was a great experience unlike the other dealerships!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation Ford Tustin CA
by @izza5o on 10/09/2023My Representative was Mr. Jarvis who was on time, had the car I wanted ready to go, pulled up right in front. He showed me some of the key features and took me on a test drive. He was very professional and definitely sold me on buying from… Tustin Ford before I even showed up to my appointment in person. I couldn't be happier with Mr. Jarvis and the Tustin Ford team. My wife is currently in a Jeep Gladiator, but she definitely wants to look at trading in for a Bronco. I already know we're going straight to Mr. Jarvis at Tustin Ford.Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Service
by Rosemarie on 10/06/2023Excellent service from Service Advisor Daniel Amaya .He kept me informed and up to date with my service needed and recommended.Hi Rosemarie, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome Experience
by Timothy on 10/05/2023I needed a new work truck so I contacted Daryl Ulrich. He was awesome! Friendly and helpful and got me out of there relatively quickly. I had already checked with 4 other dealers and every one of them had trouble finding the truck I wanted.… I was told “good luck” finding what I was looking for due to low inventory everywhere. I was looking for an extra cab with the 8” bed for work. Not only did Daryl find me 2 of the exact truck I wanted, he came in at $3000 less than any other quote I got (I received quotes for short 6’ bed trucks) I bought both of the F-150’s and will be contacting him for a third in the next year. Thank you for the amazing and quick service!We are pleased to hear you had such a positive experience with us, Timothy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Department
by Julie Sewell on 10/02/2023Brittany is the best!! Helpful, full of knowledge and kept us posted on our car through the whole process. AutoNation Ford Tustin is lucky to have her. It was our first time here and will continue coming here. Great serviceWe are pleased to hear you had such a positive experience with us, Julie! Feel free to stop by if you ever need any more help.
Elmer 5 stars Sales
by Ferhad Zohny on 09/28/2023Elmer in sales assisted me place my 2024 Mustang order in June, very professional, patient and kept me informed of all steps. During deliver all was smooth and great attention to details.Hi Ferhad, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Bob in service us the best!
by Lee Bla on 09/22/2023Fast, friendly and reliableHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Stealing a 3600 $downpayment is not Good Business
by Rich Gill on 09/14/2023Auto Nation and its Financier (Demetrius Skilling) had a buyer with a Legitimate Approved financial letter. They chose not to use it and made a mess of the purchase. Now 3 weeks later they have not returned my $3600 downpayment. A… Complaint has been filed with the BBB on their current practices (adding over $3000 in unknown charges and forging a signature). This is not a good way to gain new Clients.Hello,we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (714) 627-5558 so we can work towards a resolution.
Great punctual service
by Joaquin on 09/13/2023Awesome job done by Daniel ; free coffee is a plus and the business area with free wifi is great specially if you work from home ; I get my car serviced here every time ni complaintsHello Joaquin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Air Bag
by PeterWa on 09/12/2023Excellent communicationHi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service good, but no rental supplied.
by Canuseeok on 09/04/2023The actual service was fine, but my car had numerous recalls which they said would take about three days. The rental car was my responsibility, not Ford’s, even though all work done was recall related. Seems unfair to say the least.Hi, we are deeply disappointed by your experience at AutoNation Ford Tustin. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (877) 357-5524. We hope to hear from you.
Fast, Friendly, affordable service
by Satisfied on 08/30/2023From the online scheduling to the washing of your car at the end of the service appointment, Autonation Ford is one of the best car service experiences I've had. To make it even better, the service on my 6 yr old car was just over $100… bucks!!Hello, your wonderful feedback and rating mean a lot to us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Awesome work
by Charless32 on 08/28/2023Expedition Max turned off for no reason. Bob in service with the techs figured it out. Had the transmission and alternator replaced and vehicle is back to normal. Bob was always giving updates on the vehicle, which is awesome, Will always… keep coming back here.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Thank you Dan Amaya you are a superstar**
by Skzalex on 08/25/2023Anyone needs service at Ford AutoNation Tustin ask for Daniel he goes over and beyond with his service. Very professional and offers all his best to get you going. Highly energetic individual and very pleasant. He’s the right guy to trust… for servicing your car! Will always do business at Tustin Ford with Dan! Thanks Dan appreciate your service!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Nice service
by Robonaut on 08/17/2023Quick easy check in. Serviced quickly. Didn’t try to sell something that could wait until next time or future. Friendly people. Even got a nice car wash.Hi Robonaut, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Autonation Service - Routine Oil Change and Maintenace Check
by Taren W on 08/13/2023Excellent service provided for a routine oil service - booked appointment online. Service Advisor Christian did a terrific job of checking the car in, advising and reviewing any recalls and researching my request for a quote for new tires.… Christian also arranged for Lyft service to provide for rides for drop-off and pick-up of my car. I was provided with a text update including a video from the technician on his inspection of the vehicle. Service was completed in just a couple hours.Hi Taren, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
HI Sylviac, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 11/01/2023