AutoNation Ford Tustin
Dealership Service Review
I like AutoNation Ford and I enjoy the relationship I have with my service technician. This review pertains to the experience I had with AutoNation rather than with the tech. I am a bit disappointed with my last experience because I had an open recall and an electrical issue with my windows. I called into the service center before my appointment and was informed my car would need to be in the shop for at least 1-2 days and that I would be given a loaner. When I dropped my vehicle off, I asked for a loaner but was denied one. I had no car or means of transportation that entire time. The shop knew this was going to be a long task so I am a bit perplexed why I was not given a loaner car. I had to arrange work rides and pay for my own Uber for the next 2 days. It is more of a bummer because I have always had a good experience with AutoNation Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No