AutoNation Ford Tustin
Dealership Sales Review
I went in planning to finance a vehicle purchase. The sales guy Gustavo was nice but ultimately just a front for his bosses, and not an advocate for you. 5/5 friendliness but 2/5 for helping you get what you want. Immediately after I had decided on a vehicle, they immediately started pushing hard for me to lease the vehicle instead. I expressed several times that I would prefer to buy, but ultimately, they convinced me I would save more money via leasing. In the back, after reviewing their numbers, it did not save me money. Called them out, they came back with a much more lowered total payout, but with 48month lease period and a higher money factor. I signed, and took the vehicle home. Three weeks later, I went in to buyout my lease. They tried to dissuade me by telling me ford would clawback rebates, that I needed to sign a no-sale contract, adding additional buyout fees, wasting hours of my time waiting around, and that I couldn't buy the lease out despite my contract saying otherwise. I had to find another dealer to process the buyout in the end. Look, I went in wanting to finance a purchase, instead I ended up with a cash purchase that took way too long and probably left everyone unhappy in some way. Would recommend trying to find a more honest dealership. Also don't lease unless you know what you're doing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes