Toyota Sunnyvale
Customer Reviews of Toyota Sunnyvale
Review type:
Highly recommended
Great car buying experience!
by NNJZ95051 on 09/09/2018My wife and I shopped around to find our new 2018 Camry. One place tried to pressure us to "make a decision" before their close, another got frustrated when we asked questions about the differences between specific cars on the lot. Its… been many, many years since we have bought a new vehicle. There's so many options to consider. Dan F was excellent from start to finish. He found several cars that were the color and price range we were looking for. He was very thorough in explaining the differences and during the test drive, ran us thru all the features in a gentle, entertaining and conversational manner. We asked for a break (and kindly got it) before we went into do the final negotiations. (Dan even dropped us off at a place down the street). Even though the dealership closed, Dan never rushed any of the final steps of going thru the final checklist before we drove our new Camry off the lot. We will definitely remember Dan and the great folks at Sunnyvale Toyota when we get our next car.Thank you so much for leaving this awesome review of our dealership. Dan truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. Well be sure to share this feedback, and if you ever need anything else from us, dont hesitate to let us know. Until then, we hope youre enjoying your new ride! Take Care, James Austin | jamesaustin@toyotasunnyvale.com
Will not go anywhere else
by Jess123 on 09/03/2018TMy mother and now myself have been getting our cars serviced here and with maria helping us for over 15 years. My car is a 99 corolla with over 250,000 miles and it runs perfectly because i regularly maintain it and repair when and what… needed. My mom currently drives a firt edition prius from my grandma and it also runs superbly; maria is always honest with us and always consults with us if anything was found wrong and weather it is an immediate repair required or not and the best option. She always has great customer service and no matter how busy she is, she treats every customer with the authenticity and intentionality of making us feel the utmost priority. She sacrifices some of her personal time and energy to fill us in throughout the process; we never take our cars anywhere else or trust another company with our vehicles. We are loyal toyota customers, and specifically we return every so often be ause of how comfortable and trusting we are with maria. The whole company i do have to say is great and everyone we have worked with generally has been great; however maria feels like an extended family.tThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Take Care, James Austin | jamesaustin@toyotasunnyvale.com
Easy experience
by uclagee on 05/30/2018My aunt was deciding between a Yaris and a Corolla. John Le provided great service as he patiently answered all our questions. He provided options that helped us maximized our savings. In the end we decided on the Corolla and my aunt… couldnt be happier. I highly recommend John Le and Toyota Sunnyvale.Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care. Sincerely, Bill Benak, billbenak@toyotasunnyvale.com
Honesty and Transparency
by markchiang on 05/30/2018I recently purchased a Prius Prime Premium from John Le and I was very happy with the transaction. He worked hard to get me a great deal on the Prime and a great value on my trade. Ive had bad car buying experiences in the past but this… time around it was surprisingly painless. Ill recommend John to my family and friends.Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Bill Benak, billbenak@toyotasunnyvale.com
Great experience
by sayapapeht on 04/30/2018Just bought a new Prius from Sunnyvale Toyota. Shahin Shirkhodaei answered all our questions very patiently and led us on a thorough test drive. In the end, the price was highly competitive as well. Will go back when it's time for the next… one.Thanks for the great review. Please come visit us if you need anything else, be it service or sales. Dont forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Kind regards, Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
Nice Purchase experience
by Karthik on 04/27/2018Friendly & nice customer service. I was working with Amir and he was very friendly and with us until the closure. They offered very good price.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Bill Benak, billbenak@toyotasunnyvale.com
3rd car from Socrates Menchavez
by Danny on 04/16/2018Socrates is my lucky salesman, a great, good character, knows and understands what you want to deal with kind of car you need. Highly recommended guy and place to buy your dream car. Thank you for the 2010 Mercedes Benz C 63 AMG .Danny, thank you for your loyalty to our dealership and for taking the time to write this review. Socrates sales excellence is always consistent, and Im glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Thank you for the recommendations and enjoy your 2010 Mercedes Benz C 63 AMG! Best regards, Bill Benak, billbenak@toyotasunnyvale.com
Dan is the man!
by Mike888 on 02/22/2018I was recently in the market for a new Camry and was lucky enough to have Dan Fuller from Toyota Sunnyvale helping me through the entire process. Unlike most other dealers I talked to, Dan was very open and honest with me about my options… and didn't try to push me into any decisions. When he found out that they didn't have a Camry on site with the build that I was looking for, he went out of his way to track down exactly what I wanted from another dealership and had it quickly transported over that same day. He even took photos of my car as soon as it came in and emailed them over to me so I could take a look! And even better, he gave me an amazing price on the car, lower than all the quotes I received from other places. If you're thinking about buying a car but you're not sure who to talk to, I highly recommend contacting Toyota Sunnyvale and asking for Dan!Thank you so much for your compliments on behalf of Dan! Nothing makes us happier than hearing from happy customers and I'm thrilled that he took fantastic care of you and made sure you were able to get behind the wheel of the Camry perfect for your needs! If there's anything else you need, please let us know! Best, Bill Benak, billbenak@toyotasunnyvale.com
Customer sales..and finacing
by lucylover on 01/13/2018Sunnyvale used toyota dealership The entire process of buying my daughter her 1st car was worst experience I ever had. My 1st question was very important before purchase n salesman didn't give me the correct answer till I discovered it… after the purchase of car I needed to know if my kid can fiance it and I insured it. ..the process of buying car was happening prior to letting me test drive it. Than was told can't till next day after a tire was going to be replaced..I was not asked about warranty they automatically added on every warrant offered ...They never ask if we want it. Than I was being brushed off when I request to reduce the price of the car 3 times not ever answering me. Than the financing employee says he giving me warranty that cost 5000 .for 2000 so I said I won t ask for price reduce since they giving me 3000 off of warranty..I thought I got deal until the following evening the other employee said the warranty was worth 2000. That it was not 5000..so I never got any deals. ..no price reduction until the last person who help to finish our paperwork gave my daughter 200. Off of warranty ..the salesman was rushing around n not listening to me and my questions. He just wanted to make the sale. Warranty was added without offering it. We thought the payment was for the car. Until all the paperwork was complete. Than the fiance guy said my kid needs I nsurance in order to buy car. The 1st question I ask was about this and I was not told the correct answer about the subject cause I was going to be driving it until my kid got her liscence so now we need insurance that cost 260.00 and how much was a concern because I was quoted 55 just me. Thru my private company. Now we need special insurance. But sales man has no idea if we can afford 530.00 month on a car payment n Insurance...but they don't care. They just wanted the sale of car ..They said the car was mecanicaly checked. With in hour I suspected problems with car and someone checked n seems the transmission is bad. Its a 2015 ford focus. .they assured us car was checked ..so I got no price reduction. We all Most left with no gas. Nothing was offered that made the deal buying car here...Worst service. Lies. .salesman rushed everything. Didn't go over stuff on contract to explain things ..it was no customer service that made me a happy leaving. I went to work very stressed and upset with this whole process. Tomarrow we are returning the car cause it has bad transmission. 2 days and all the b's I encountered. I want my money and go elsewhere cause they didn't care to make these 2 customers happy. My daughter 1st car will be bought somewhere that will value our business and offer us deals n quality service and who let's me leave happyOur team has received this review and its been acknowledged.
Good deal, fast and clear
by JeromeF on 12/24/2017Bought a used car with Vinod Kumar at Toyota Sunnyvale. It was easy and fast. thanks !A Step Above the Rest of the Toyota Flock
by Azeraeis on 11/26/2017I just purchased a 2017 86 with the excellent help of Jessica in Direct Sales. I originally placed a quote request with Toyota.com and had several dealers contact me with the hard sell, only Jessica moved forward and actually gave me the… quote I was requesting. Jessica was very patient but kept in touch as I gathered more information and finally came to the decision to move forward. Jessica kept me informed throughout the process and when a glitch was placed in my path by one of her co-workers, she went above and beyond to make the situation right. Thank you Jessica for doing the basics of your job even when all others failed at them as well as stepping up and going beyond when issues arose.Fast and Great Service
by Delon on 11/07/2017Sunnyvale Toyota helped me finance a car. The process was so short. It only took them a couple hours. The person who helped was a man named Delon. He helped us get our new car fast. He was very nice and had a lot of patience.Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an awesome experience, and its great to know that Delon made that happen. If you need anything else for your vehicle, please let us know. Also, dont forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our 10-Point Value Guarantee. Regards, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Shawn is very helpful
by JH on 10/28/2017Shawn helped me through the whole maintenance process. I really appreciate his helpfulness and patience.Thanks for your outstanding review. I'm very happy to hear that Shawn was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you. If you need anything else for your vehicle, please let us know. Also, dont forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee. Regards, James Austin | jamesaustin@toyotasunnyvale.com
Overall great experience
by Aaron_H on 10/26/2017A few days ago I purchased a Mazda from this dealership's used car lot and am glad I chose to bring my business to this place. I'm definitely someone who's gonna be skeptical of any sort of salesman, right off the bat, but.. at this… dealership I felt more at ease than any other I have been to so far. Socrates helped me get a great deal on my car and I never once felt that he was trying to play me. Everyone that I encountered here seemed like they genuinely just wanted to get people a deal they were happy with and to make sure that they were completely satisfied with their purchase. Already have told people about my great experience here and am looking forward to coming back for my maintenance, in the future.Aaron, Thank you for your recommendations and for taking the time to write this fantastic review. Socrates and our team work very hard to ensure each of our customers are 100% satisfied with their overall experience. Thank you again for your business and dont forget about the 119-point inspection we provide for complimentary as part of our 10-Point Value Guarantee. Sincerely, Jonathan Latchford | jonathanlatchford@toyotasunnyvale.com
Great overall experience!
by IGreggI on 09/08/2017I was looking for a 2017 4Runner and visited Sunnyvale Toyota to do a test drive. Initiaaly I was idssappointed that I couldn't find a free sales person to even talk to. I was about to leave when I bumped into Steve F. From that point on,… the buying experience was fantastic. No high pressure techniques, just a good exchange of information. I did the test drive, we discussed options and pricing and in the end, we came to a deal that was better than the other dealerships in the south bay area that that I had contacted. I'm now loving my new ride!Thank you for this marvelous review. I am very pleased to hear that Steve could make your car shopping experience so pleasurable and stress free and that you are loving your new vehicle. If you have any automotive needs in the future, please let us know. Also, please dont forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Regards, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Fast and friendly service!
by Linda on 08/28/2017Shawn helped me out and did an excellent job! I dropped my car off in the morning for 15,000 routine maintenance, he gave me a call to let me know a nail had been found in my tire and it would be able to be repaired instead of replaced, I… just had to authorize it. My car was completed and ready for pick-up right after lunch! THANKS!Thank you for the amazing feedback, Linda. Your time is valuable to us and we want to make sure that you are back on the road in no time. If you need anything else for your vehicle, please contact or visit us. Also, dont forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee. Sincerely, James Austin | jamesaustin@toyotasunnyvale.com
Trustworthy
by mherzen on 08/14/2017Toyota of Sunnyvale sold me a 2017 Mirai on July 26, 2017. Jessica Wilson was honest, accessible, and up-front about everything important regarding this sale. The dealership did not engage in the usual running back and forth to invisible… âsupervisorsâ or other tactics to wear down the buyer. Their price for my trade-in (a 2004 Prius) was quick and fair, based on KBB. Ms. Wilson has continued to be accessible since the sale. The evidence to date: this dealership cares about its customers, a rarity in this business.Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Jessica was able to accommodate your needs. At Toyota Sunnyvale, we always strive to provide the utmost in quality and customer satisfaction. Congratulations on your new Mirai and dont forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our 10-Point Value Guarantee. Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Posted to Yelp due to condescending, belligerant service representative
by Jack on 07/28/2017I have a 2014 Toyota 4-Runner with V6 engine. I live in Santa Clara but spend quite a bit of time in Riverside, CA. I have had the vehicle serviced at Toyota Sunnvale and Toyota Riverside. Both send e-mail with offers. My vehicle has 35,000… miles and I want to get the engine oil and filter changed and the tires rotated. Toyota Riverside will do this for $105 and provide a complimentary car wash. Toyota Sunnyvale charges $210!!! Further, calling the service number for Toyota Riverside get a human who provides the information with no questions asked. Calling the service number for Toyota Sunnyvale gets a machine and when you select service you get a person who does nothing but transfer the call which then rings and rings and rings and finally gets answered by a service representative. The service representative can't do anything without the VIN number which of course is outside in the car. He then wants a phone number if the vehicle was serviced there before. Now he wants the mileage and then says at 35,000 you don't need to change the oil. When I explain again that I want the oil changed and the tires rotated I get a belligerent response of $210. It is obvious that Toyota Sunnyvale is out to only make money and NOT to provide a quality customer experience. Toyota Sunnyvale does NOT listen to what the customer wants and provide a straight-forward answer for the cost of routine service. It seems Toyota Sunnyvale has arbitrary prices. I will take my vehicle elsewhere for simple services such as an oil change or tire rotation. AVOID Toyota Sunnyvale!!!Weve received your comments and are reviewing them with our team. Please contact us directly if youd like to discuss your concerns further.
Excellent staff
by Anthony on 07/09/2017I purchased my Toyota Highlander from this dealership and have been servicing it here since day one. I have always had excellent service from the team members at this location. Especially, Shawn. After I noticed a nail in my tire after I… had already left, he helped me arrange for patching my tire the next morning and also helped me with my Toyota Autocare warranty package which replaced the tire for free! Thanks to folks like Shawn at this location who take the time to check in, follow up, and not just push us through a process. I will always recommend Toyota Sunnyvale to all my friends and family!Anthony, We are truly grateful for this awesome review. We are thrilled that Shawn was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. We look forward to working with you, your family, and your friends in the future. Dont forget to take advantage of our complimentary scheduled shuttle service that we provide as part of our 10-Point Value Guarantee. Sincerely, James Austin | jamesaustin@toyotasunnyvale.com
Don't buy extended warranty
by Ton on 07/03/2017I purchased my car last year. I also bought the extended warranty from them. The finance guy (Son) told me that if I change my mind before 2 years, I will get full refund. That 's not the case when I canceled it. They tricked to buy it… and very dishonest about the business. Be aware of this. You will get pro-rate from what you purchase. Every disappointed after I gave then an excellent review.Ton, I am very sorry to hear of your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Sincerely, Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
Nice Folks. Good experience overall. A friend purchased /also good experien
by TJ on 06/30/2017John Ewell is the best salesman to deal with. Very straight shooter. No Games. Great service. Finance and management were helpful. Good experience overall. A friend purchased /also good experience.Thank you for taking the time to write this review, TJ. I am pleased to hear that John was able to provide an overall good experience. If you have any automotive needs in the future, please let us know. Also, please dont forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our 10-Point Value Guarantee. Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Llesenia, I love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Toyota Sunnyvale. Please feel free to contact me if you have any questions about your new purchase. Sincerely, Marwan Afifi | marwanafifi@toyotasunnyvale.com
by Toyota Sunnyvale on 04/30/2024