Lexus of Sacramento
Customer Reviews of Lexus of Sacramento
Review type:
Nx test drive to sale
Always accommodating!
by Sam on 03/21/2025brought my car in on short notice for service and once again, Lexus Of Sacramento was able to accommodate me and with regular communication. Special shout out to Tracey Cach!Sam, we're delighted to hear that Tracey and the team at Lexus of Sacramento were able to accommodate your service needs on short notice. Thanks for sharing your experience with us!
Great staff @ Lexus of Sacramento
by BAM on 02/24/2025Took my Lexus NX 350H for oil service. They made me an appointment online and when I got there, everything was prompt! Gus in particular is a great staff member. Treats you courteously and amiably.We're delighted to hear that your oil service experience at Lexus of Sacramento was prompt and courteous! Gus and the team strive to provide top-notch service, so it's great to know they hit the mark. Thanks for choosing us!
Nx test drive to sale
by RA on 02/07/2025I called the dealership to set up an appointment for a specific vehicle for the next day. I was concerned that it could be sold before we got there. I was assured the car would be there, ready for our test drive. We love the space,… handling, and premium features. The car sold itself, the dealership facilitated our sale. :)We're delighted to hear that your experience at Lexus of Sacramento was seamless and the vehicle met all your expectations! It's great to know our team could facilitate a smooth process for you. Enjoy those premium features on the road!
World class.
by Brock Tovar on 02/05/2025Basel and Gustavo - I've worked with these two individuals several times, and each time they go above and beyond to ensure that my questions are answered (I can be an obnoxious customer sometimes), and that I am taken care of. The… experience at Lexus of Sacramento is world class from a customer service point of view. I don't say that lightly, I've been to many dealerships all over the country, and Lexus of Sacramento is simply a cut above the rest. If you are the owner of a dealership and reading this, go there and take some notes.Thank you for sharing such a glowing review of your experiences with Basel and Gustavo at Lexus of Sacramento! We're delighted to hear that our team consistently provides world-class service. Your kind words mean a lot, and we look forward to continuing to exceed your expectations in the future!
Smooth RX 350h Rider
by Red Rider on 02/01/2025This is an outstanding dealership! Both Sales and Service are recommended. My wife and I love our new RX 350h. The ride is quiet, smooth and comfortable.We're delighted to hear that you and your wife are enjoying the new RX 350h from Lexus of Sacramento! Thank you for recommending our Sales and Service teams, we appreciate your support. Safe travels in your quiet, smooth ride!
Great Experience
by TDailey on 01/16/2025Robert did a great job helping me, provided detailed information about the car, and provided great support.We're delighted to hear that Robert provided you with excellent support and detailed information at Lexus of Sacramento. Thank you for sharing your experience!
great experience
by alejandra ruiz on 12/14/2024updated 12/20/2024They were very professional and made sure the car was in the best conditions for me. Overall it was a stress free experience and they met all my needs.Alejandra, we're delighted to hear that your experience at Lexus of Sacramento was stress-free and met all your needs. Thank you for the positive feedback!
Service Excellent!
by Red on 10/09/2024The staff at the Lexus of Sacramento are top notch! When the emergency tire alert indicator came on in our new RX 350h, I drove to my Lexus dealer. They quickly diagnosed that there was a screw in the right rear tire wall. Without any… appointment the service department began promptly to fix the problem. Unfortunately, the tire had to be replaced. Homer Mendoza, service consultant, met with me immediately to confirm there was a tire in stock and the started the repair process. I was very pleased with the service team’s work and a complimentary car wash was included. Only one concern by me was that the service took longer than expected…. about 1 3/4 hours. However, there were many customers that day. I still gave them 5 stars!Thank you for sharing your experience with us! We're glad to hear that the team at Lexus of Sacramento took care of your tire issue promptly and provided excellent service. We appreciate your patience during a busy day, and we're delighted you still felt it was worthy of five stars. Safe travels in your RX 350h!
Software recall, update, but…
by Sam on 07/28/2024As far as interactions with the service rep and the people at the dealership, they were great. Software update seems like it’s fine except it defaulted the primary driver information to the prior owners since this was a certified used… vehicle. Now the problem is, I cannot get that removed. I have been on several Lexus forums and contacted them And no one seems to know how to remove someone who doesn’t own the vehicle from the vehicle. Not so much an issue with the dealer, more an issue with software that is overly complicated.Sam, thanks for sharing your experience. We're glad to hear our team at Lexus of Sacramento provided great service, but we apologize for the software issue you're facing. We'll pass this feedback along and see if there's anything more we can do to assist you!
Lexus GSF 60k service
by MN Lexus GSF on 07/26/2024Tracy Phan did a great job in taking care of my 2016 GSF. She made sure I did get a loaner and a car wash which took approximately 6 hours to service.Thank you for sharing your experience! We're glad to hear Tracy took great care of your 2016 GSF and provided excellent service at Lexus of Sacramento. We appreciate your feedback and look forward to serving you again!
50K Service
by 95758 on 07/25/2024Great service, friendly representative, service manager available to discuss issues and made recommendations for resolution.Thank you for the positive feedback! We're glad to hear our team at Lexus of Sacramento provided great service and helpful recommendations. We appreciate your support!
Smooth as it Gets!
by S Leigh on 05/22/2024The servicing of my 2015 Lexus hybrid was so prompt and professional. From the greeting I received upon arrival to the loaner vehicle offered to me to the pick up of my vehicle, it was smooth and seamless! The service was impeccable.We're delighted to know that you had a seamless experience with the servicing of your 2015 Lexus hybrid at our dealership. Thanks for acknowledging our prompt and professional service, we look forward to serving you again in the future!
Going the extra mile - trusting dealership
by Steve G on 02/25/2024My service advisor Gus makes me feel special when I sit down at this desk to go over the service options for my 2010 RX350. It has been a great vehicle, one of the best I have every owned. With over 190K, the maintenance at Lexus of… Sacramento is excellent. Gus has really been helpful in keeping my RX350 on the road and reliable.Steve, it's great to know that Gus has been so helpful in maintaining your RX 350 at Lexus of Sacramento. We appreciate the kind words and are here for any future needs you may have!
Lexus
by Amy on 12/21/2023I had to wait to begin my appointment, but once it started Daren did a great job of keeping me informed about the status of the maintenance.Amy, we appreciate your patience and are glad to know Daren kept you well-informed during your visit at Lexus of Sacramento. Thanks for sharing!
Carlos was Fantastic!
by Anthony Hill on 10/24/2023We purchased a used car on 10.23.2023 and the service we received was superior. Carlos was informative and answered all of the questions we had. He was very kind throughout the process. He made the shopping experience relaxing. We will… continue to chose Lexus of Sacramento for future care purchases. Anthony Hill, Esq.Anthony, we're glad to know Carlos provided you with superior service during your recent visit to Lexus of Sacramento. We appreciate the support and look forward to assisting you in future car purchases! Wishing you many safe and happy miles ahead!
Halloween tune up 🎃
by Bobby on 10/19/2023The service writer Cristina is awesome… I got exactly what my car needed. Making an appointment is super easy. My car came back roaring to go and it was washed sparkling clean!Bobby, we're delighted to know that Cristina and our team at Lexus of Sacramento were able to provide you with the top-notch service your car needed! We hope it continues roaring down the road!
Very professional smooth deal
by CW on 09/22/2023The sales people that I dealt with were low pressure and gave me much better pricing than other dealerships that I visited. The deal was actually worked out before I met with them.We're glad to know you had a positive experience with our sales team at Lexus of Sacramento. We always aim for low-pressure interactions and competitive pricing, so it's great that we hit the mark during your visit!
Right timing
by The Dalivas on 08/23/2023I’ve been shopping for a new Lexus NX hybrid for some time. Lexus of Sacramento happened to have just the right one in my preferred interior and exterior colors. Pricing was good as well. I really appreciated being able to test drive with… my husband, just the two of us. Thanks again!We're so glad to know that you found the perfect Lexus NX hybrid at our dealership! It's great to see that you appreciated the test drive experience. Thanks for choosing Lexus of Sacramento, and enjoy your new ride!
Great service.
by Russell on 06/01/2023I had a great service experience at Lexus of Sacramento. My service advisor, Gustavo Reynoso was friendly, knowledgeable and efficient in meeting my service needs. He was pleasant to work with and answered all my questions. Thank you Gus.… Russell.Thanks a bunch for your five-star review, Russell! We're elated to hear that Gustavo ensured your service was completed efficiently and that your questions were expertly answered. The team at Lexus of Sacramento looks forward to seeing you down the road - drive safely!
Satisfied Customer
by Audie on 02/12/2020Great service, they always treat the customers well.Awessome Service
by JerryNlaure on 02/08/2020Christina is Ms. Lexus, she is honest, straight forward and caring. We believe she sets the example of what Lexus stands for.
We're delighted to hear that your experience at Lexus of Sacramento was seamless and the vehicle met all your expectations! It's great to know our team could facilitate a smooth process for you. Enjoy those premium features on the road!
by Lexus of Sacramento on 02/10/2025