Lexus of Sacramento
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service Rating
Service Excellent!
Written byon 10/09/2024
The staff at the Lexus of Sacramento are top notch! When the emergency tire alert indicator came on in our new RX 350h, I drove to my Lexus dealer. They quickly diagnosed that there was a screw in the right rear tire wall. Without any appointment the service department began promptly to fix the problem. Unfortunately, the tire had to be replaced. Homer Mendoza, service consultant, met with me immediately to confirm there was a tire in stock and the started the repair process. I was very pleased with the service team’s work and a complimentary car wash was included. Only one concern by me was that the service took longer than expected…. about 1 3/4 hours. However, there were many customers that day. I still gave them 5 stars!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Lexus of Sacramento on 10/09/2024
Dealer Response
Thank you for sharing your experience with us! We're glad to hear that the team at Lexus of Sacramento took care of your tire issue promptly and provided excellent service. We appreciate your patience during a busy day, and we're delighted you still felt it was worthy of five stars. Safe travels in your RX 350h!
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