Lexus of Sacramento
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Software recall, update, but…
Written byon 07/28/2024
As far as interactions with the service rep and the people at the dealership, they were great. Software update seems like it’s fine except it defaulted the primary driver information to the prior owners since this was a certified used vehicle. Now the problem is, I cannot get that removed. I have been on several Lexus forums and contacted them And no one seems to know how to remove someone who doesn’t own the vehicle from the vehicle. Not so much an issue with the dealer, more an issue with software that is overly complicated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Lexus of Sacramento on 07/29/2024
Dealer Response
Sam, thanks for sharing your experience. We're glad to hear our team at Lexus of Sacramento provided great service, but we apologize for the software issue you're facing. We'll pass this feedback along and see if there's anything more we can do to assist you!
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