Simpson Chevrolet of Irvine
Customer Reviews of Simpson Chevrolet of Irvine
Review type:
Irvin Chevy
Great Customer Service
by AndyLakeForest on 04/12/2017updated 04/26/2017The follow up with the service writer Sergio was over the top. He made sure I was completely satisfied. He returned my calls and kept me updated.We're glad to hear that Sergio provided you with such great customer service. We are proud to have him on our team and will be sure to let him know about your excellent review. Thank you for your feedback. Sincerely, George Shire General Manager gshire@simpsongm.com
Simpson !!! Great Place
by BigDave84 on 04/06/2017updated 04/19/2017Angelo has been great to me and i cant wait to buy another car from him this year. Hopefully during truck month he can pull out the big guns like he did for my VOLTThank you so much for your review! We really appreciate your business and are so happy that Angelo could provide great service to you. We look forward to serving you again! Best, George Shire General Manager gshire@simpsongm.com
Simpson Chevy - 5 Stars
by AlexanderW86 on 04/06/2017updated 04/19/2017Jason Hay was a phenomenal salesman who really took the time to give me a personalized experience that ended successfully. I am completely satisfied with the work he put in.We are truly grateful for this awesome review! We are thrilled that Jason was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best, George Shire General Manager gshire@simpsongm.com
Regular Service at Simpson Chevrolet
by PhillipK75 on 04/05/2017updated 04/19/2017The waiting room was clean and free wifi to use. Nearby restaurants are within walking distance and by the time I returned the car was ready for pickup.Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Best, Roger Abbott - rabbott@simpsongm.com
Initial response posted.
by visionII_mlf on 04/12/2017My visit to Simpson Chevrolet Of Irvine was based on my established relationship with Sergio Rivas, formerly of Premiere Chevrolet of Buena Park. My Camaro ZL1 and the service required, is of utmost importance to me. To that end, Sergio has… proven to be an excellent automotive professional, who has always provided the necessary service and/or advice regarding the upkeep of my vehicle. It should be noted that I live in Monterey Park, CA 91755, approximately 41 miles from Simpson Chevrolet. Additionally, there are many Chevrolet Dealerships that I pass on my daily journeys. I came to Simpson Chevrolet because Sergio selected Simpson Chevrolet to provide his services to your customers.Thank you for taking the time and driving from Monterey Park, CA to see Sergio and the Simpson Chevrolet of Irvine team. We appreciate the kind and sincere comments. We look forward to working with you again in the future. Best, Roger Abbott - rabbott@simpsongm.com
Corvette service
by tomjmac on 04/11/2017My scheduled appointment was met on time. I was on my way home within an hour with a clean washed carThank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Roger Abbott-rabbott@simpsongm.com
Happy customer!
by Bethsainsbury on 04/04/2017Great Customer service. Very friendly staff. I called the day of to see if I could get in for an oil change, I was in an hour later. Very helpful.Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Best, Roger Abbott - rabbott@simpsongm.com
Oil change
by Fairfield4218 on 04/05/2017Did not take as long as I thought it would. First time at this dealership and everything went well. I will be back.Thank you for taking the time to write this review. We are pleased to hear that we were able to provide an efficient and overall positive experience. Best, Roger Abbott-rabbott@simpsongm.com
2017 Volt
by jimklein502 on 02/28/2017Nico and Eric (finance) were both helpful, courteous and not pushy. My wife and I had an excellent car buying experience.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Nico and Eric were helpful, courteous, and not pushy during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, George Shire General Manager gshire@simpsongm.com
Review of service on 2014 Chevrolet
by dick1661 on 12/01/2016Consistent with past experiences service was excellent.Thank you for the fabulous review! It is great to know that our staff's excellent customer service has earned your continued patronage. If you have any further needs, do not hesitate to come back in for a visit! All the best, Dave Best - Service Manager - dbest@simpsongm.com
You have a problem? Don't come to me!. .
by dappuchine on 10/29/2016I had to wait forever to get a ride home although both drivers were very pleasant. 2 days later it rained and my windshield wiper was broken (the rubber strip was coming off). I went back to the dealership and complained to Dave Best… noting that tis should have been checked during service. He barely looked up from his conversation with a service tech and said simply, 'it should have been.' Roger Abbott, one of the employees who happened to pass by during this conversation,.took the initiative to ask for my keys and had the job done in several minutes. So much for management! Lastly, the tires were not inflated to the proper pressure. I mentioned this when I brought the car back again for the windshield wipers. A tech gave me a lot of gobbledegook about how they would be the right weight if I drove around for a while (I had already driven 12+ miles) and they just seemed to be the wrong weight but despite the readings they were fine (this professional assessment was made without even checking the tire numbers). Not wanting to continue this inane conversation, I took the car elsewhere and had someone inflate the tires to the proper designation. As there is a big 'warning' on the statement that tires must be correctly inflated at the time of service, I was surprised (well, by this point not really surprised at all) by the total lack of interest in getting this remedied. Had it not been for Mr. Abbot's intervention, the visit would have been a total bust. All that said, the oil was changed and the car looked clean when I picked it up.I would like to extend an apology for your dissatisfaction with your recent service experience. Its important to us that we satisfy every customer and I apologize if you feel your needs were not attended to. I would very much like the opportunity to mend this situation and regain your trust in our business. If you could contact me at your earliest convenience I would like to discuss this with you. Thank you. Dave Best - Service Manager - dbest@simpsongm.com
Great experience
by Sunsetgirl on 07/27/2016My Service Advisor, Eric Mizer, was very easy to work with and made my experience a great one. Overall customer service from service, to the front desk to the shuttle driver, were on-point and everyone was very friendly. I would definitely… recommend Simpson Chevrolet to my family and friends!Hi and thanks for the great feedback! We're very happy that Eric was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Dave Best - Service Manager - dbest@simpsongm.com
Three strikes - they're out!
by michelehood on 06/23/2016updated 07/13/2016Roger took care of my issues and resolved them above and beyond my satisfaction. There is now a sign posted to ask them about their free license plate frames and mine was replaced with a new one. The service manager also called to apologize… and I appreciate that.Michele, I would like to extend an apology for your service experience. It's important to us that we satisfy every customer and you help our business by bringing these inconsistencies to our attention. I am concerned about this issue and would like the opportunity to mend it. If you could contact me at your earliest convenience we can work at resolving this. Thank you. Dave Best - dbest@simpsongm.com
Best 2016 Silverado Purchase
by BizBalifa on 06/30/2016We had a great experience here. From the moment we walked in Derik took care of everything along with his team of experts. These guys were mellow and did everything we asked for. Will definitely purchase our next car there.
Chevrolet Equinox EV
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
by Sue Tilly on 05/04/2025