Simpson Chevrolet of Irvine
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Dealership Service Review
service Rating
Three strikes - they're out!
Written byon 06/23/2016
updated 07/13/2016
Roger took care of my issues and resolved them above and beyond my satisfaction. There is now a sign posted to ask them about their free license plate frames and mine was replaced with a new one. The service manager also called to apologize and I appreciate that.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
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dealerreply on 06/29/2016
Dealer Response
Michele, I would like to extend an apology for your service experience. It's important to us that we satisfy every customer and you help our business by bringing these inconsistencies to our attention. I am concerned about this issue and would like the opportunity to mend it. If you could contact me at your earliest convenience we can work at resolving this. Thank you.
Dave Best - dbest@simpsongm.com
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