AutoNation Toyota Irvine
Customer Reviews of AutoNation Toyota Irvine
Review type:
Sales professional
Had a great experience!
by Marcia Mike on 05/03/2023Professional team who really go out of the way to serve their customers. Amanda was fantastic! Don the driver who picked me up and returned me to my location was exceptional.Hi Marcia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Faisal Kazimi
by Cgomez91 on 04/30/2023Experience was great! Never met my salesman (Faisal) until the day I picked my new vehicle. But he was helpful and answered all my questions throughout the whole process. He even took pictures of the truck (for insurance purposes). Overall… good experienceHi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
AutoNation Service Excellence!
by TemeculaPaul on 04/28/2023The climate control on the driver side of our 2018 Prius Prime wasn't blowing. I went to a nearby dealership that tried selling me tires before even evaluating the issue. I declined and made the longish drive to Toyota AutoNation in Irvine.… Both dealerships wanted about $200 to diagnose, as it involves getting under and into the dashboard I would only trust to a dealership. I was told it might take until late afternoon for an answer after arriving at my 11:30 AM appointment. I think it was a little after 2 PM when my advisor said the technician found a stuck internal motor that spun upon diagnosing the problem, so it was decided to put the car back together hoping it's a glitch. The alternative requires major replacement of part of the climate control system at a substantial cost. Unlike the other dealer trying to upsell me with tires, I am extremely impressed and thrilled with the honest evaluation of the problem and fix at the reasonable cost of the diagnosis. Kudos to the service technician, the advisor and AutoNation Toyota management/ownership in Irvine for being honest dealers! With the dash apart and an expensive repair, I could have easily been taken advantage of. This experience solidifies my trust with AutoNation Toyota in Irvine -- and I drive there from another county because of their honesty and reliable service. I'd add a 6th star to this review if I could!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Excellent Service
by Anonymous on 04/27/2023I had a great buying experience at AutoNation Irvine. I called about a used vehicle and they had it ready for me to check out and test drive by the time I arrived. My sales associate George and financial specialist Scott were very helpful… and friendly throughout the whole buying process. Thank you both for making the purchase as painless as possible. I would definitely recommend this dealer. Very nice site and a smooth purchase operation. I also appreciate the service guarantees they put on the used vehicles they sell. Very happy with my choice!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Great
by PJ on 04/27/2023All Good! my Camry was Serviced under an Hour and Thank You Mark the GM for Resolving The issue.Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Oil change
by Lilliam on 04/26/2023Jacob, my advisor was very clear and helpful throughout the entire process. Kudos to Jacob, very pleasant to work with himHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Drive safe, and we'll see you on the road.
Toyota Cooler scam
by Shady guys on 04/24/2023Beware of the salesperson (Xianhuan Li) pitching a gift of a cooler when you purchase a vehicle from AutoNation Toyota Irvine. It's a dealer markup that they disguise as a gift. And they had no coolers!! Three weeks after purchasing my new… Tundra nothing! And no status when asked from dealership. $2,800.00 dollar markup. Shady salesperson and dealership.Hi Shady, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (949) 287-8766 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Horrible
by PJ_Irvine on 04/23/2023I bought My Camry back in 2021 due to Corona Virus couldn’t go for the yearly service. My Camry as of today 03/2023 has only 3000 Miles on it. Before I brought back for service I called the Corp Service Dept. and I specially asked if I have… to pay any fees they put me on hold to double check to be sure and then they inform me that I don’t have to pay for Oil Change or any service sine my car is still under warranty since has only 3000 Miles on it. But when I was at your Location they charge me for the oil change. Im very Unhappy about this and that's the worst service and worst experience I ever had with a Irvine AutoNation Toyota dealership. I Do Not Recommend them at All!!Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.
Great work!
by angelan on 04/21/2023Great communication, customer service, and work on my car.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
None
by Pugga/Mugga on 04/20/2023My only issue, however slight, is that it took over 3 hours to complete the service and my appointment was at 7am so I could get the 1st service appointment. I've been a sales and service customer at this location for over 10 years so am… obviously happy with the customer sales and service overall.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Pleased
by LagunaJ on 04/17/2023Attentive.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Service review
by Stranger on 04/15/2023I brought my Camry for 25,000 miles service. The service advisor Braulio was very courteous, knowledgeable & helpful. I only waited for 1-1/2 hrs and the car was ready to pick up. It was an efficient and fast service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Not a good way to make money
by Payam la on 04/13/2023The service platform was designed based on the mileage & years of the running car by Toyota company. So, it’s not nice to take the advantage of making money by cheating customers regarding these factors. Alignment service is basically… recommended based on the years and tires conditions and it’s not necessary to do it for the 3 years active car with tires condition Good and grade 7.Hello Payam, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (949) 287-8766 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Unbelievable experience!
by Captain Mike on 04/08/2023I had the pleasure of working with Ozzie Reyes (salesperson). He contacted me by text and email a few times, nothing overwhelming and had a very relaxed approach to his business. The one time he called was to tell me they had a client back… out of a ln order which was exactly what I was looking for. I purchased it! I will be recommending all of my clients, family, and friends to him. As for AutoNation Toyota Irvine, they are great. Managers are friendly and not pushy like other dealers I’ve been to. Highly recommend Ozzie and AutoNation Toyota Irvine!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.
20,000 Mile Servicr
by NBKrueger on 04/08/2023Overall experience went well, no surprises. Jacob was welcoming, knowledgeable, and overall responsive throughout the entire service. I did leave with my vehicle lowered (suspension) but looked online that it was actually safer. Thanks… Jacob, looking forward to booking with you on the next service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
A+ Service
by Madrigals on 04/08/2023Amanda provided excellent customer service and answered all our questions.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Best Car Buying Experience
by JA on 04/08/2023I had the best car-buying experience in Toyota AutoNation. This was the easiest dealership I have worked with. Andy Vuong was the one who assisted me through the entire process. The process was very stress-free and pleasant. The best trait… that I liked about Andy is that he is very straight to the point and very knowledgeable, and he made sure that everything was covered and explained. He is accommodating, he listens to your concerns and interests and he doesn't try to push anything on you. He is very professional and efficient. I walked out happy and appreciate the great customer service. The satisfaction was unparalleled - Andy Vuong definitely went above and beyond in every aspect.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Quality, no BS Dealer
by Andrew R on 04/05/2023Best experience purchasing a car i've had. They make it very easy and are honest.Hi Andrew, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Kia Stinger GT2
by Garysaleen on 04/03/2023Very helpful and attentive to my needs.Garysaleen, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Provider
by Regina 23 on 03/30/2023Victoria Spoonhunter was the most helpful, honest and caring service provider. She explained all the service charges in depth and even went to bat for me by asking her manager to honor a serving ce coupon that had just expired the day… before my appointment. She was extremely helpful and engaging - a real credit to AutoNation.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Miles FF on 03/26/2023Very nice and professionalHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Toyota Tacoma
Toyota Corolla
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Stuart, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
by Serenity Gibson on 08/17/2025