AutoNation Toyota Irvine

The climate control on the driver side of our 2018 Prius Prime wasn't blowing. I went to a nearby dealership that tried selling me tires before even evaluating the issue. I declined and made the longish drive to Toyota AutoNation in Irvine. Both dealerships wanted about $200 to diagnose, as it involves getting under and into the dashboard I would only trust to a dealership. I was told it might take until late afternoon for an answer after arriving at my 11:30 AM appointment. I think it was a little after 2 PM when my advisor said the technician found a stuck internal motor that spun upon diagnosing the problem, so it was decided to put the car back together hoping it's a glitch. The alternative requires major replacement of part of the climate control system at a substantial cost. Unlike the other dealer trying to upsell me with tires, I am extremely impressed and thrilled with the honest evaluation of the problem and fix at the reasonable cost of the diagnosis. Kudos to the service technician, the advisor and AutoNation Toyota management/ownership in Irvine for being honest dealers! With the dash apart and an expensive repair, I could have easily been taken advantage of. This experience solidifies my trust with AutoNation Toyota in Irvine -- and I drive there from another county because of their honesty and reliable service. I'd add a 6th star to this review if I could!