AutoNation Toyota Irvine
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Dealership Service Review
service Rating
Not a good way to make money
Written byon 04/13/2023
The service platform was designed based on the mileage & years of the running car by Toyota company. So, it’s not nice to take the advantage of making money by cheating customers regarding these factors. Alignment service is basically recommended based on the years and tires conditions and it’s not necessary to do it for the 3 years active car with tires condition Good and grade 7.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Pete Morris on 04/16/2023
Dealer Response
Hello Payam, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (949) 287-8766 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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