AutoNation Toyota Irvine
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Dealership Service Review
service Rating
Horrible
Written byon 04/23/2023
I bought My Camry back in 2021 due to Corona Virus couldn’t go for the yearly service. My Camry as of today 03/2023 has only 3000 Miles on it. Before I brought back for service I called the Corp Service Dept. and I specially asked if I have to pay any fees they put me on hold to double check to be sure and then they inform me that I don’t have to pay for Oil Change or any service sine my car is still under warranty since has only 3000 Miles on it. But when I was at your Location they charge me for the oil change. Im very Unhappy about this and that's the worst service and worst experience I ever had with a Irvine AutoNation Toyota dealership. I Do Not Recommend them at All!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Lily Veronica on 04/26/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.
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