Elk Grove Buick GMC
Customer Reviews of Elk Grove Buick GMC
Review type:
Routine Servicing with appointment
by xxxxxxxxx on 08/08/2024updated 08/16/2024sholud go faster if you have an appointment.Service center - no star but had to proved one
by Ttttttt on 02/14/2023The service tech did not rotate the tires as they were supposed too. Sitting and waiting for an oil change for two hours when my appointment was for 8am. Sitting there I had to listen to 4 other customers complain about their services as… well. I will not return to this service center. Will be taking my car else where.We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (916) 691-2700 at your earliest convenience to discuss how we can turn this experience into a positive one.
I'm Sorry you had this experience, Please let me know what I can do to resolve this. Please reach out to me at my cell phone (916) 926-3242 Jad Marasigan
Customer service is very ordinary
by Ravi Gill on 02/05/2023When I scheduled my car service, they agreed to provide shuttle service. But on day of service they declined shuttle service and that cost me 40 dollars in Uber service. And they even don’t apologize or give you any discount for their mess.Ravi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (916) 691-2700 to discuss your concerns, as your satisfaction is of utmost importance to us.
My check engine light
by Chevy man on 02/04/2023Customer service don’t know what they’re doing and they are very slowThank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (916) 691-2700 to discuss your concerns, as your satisfaction is of utmost importance to us.
Warranty work
by Winchester on 11/15/2022Was told it was a two hour job. I was waiting for vehicle. After 3 hours checked on vehicle was told they didn’t know I was waiting. I was given a rental car after 3 hours. Picked my vehicle up at 3pm the whole day shot .Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (916) 691-2700 to discuss your concerns, as your satisfaction is of utmost importance to us.
FANTASTIC!
by JMR2874! on 02/18/2019Cruz was AWESOME! She got me in and out very quickly eithout an appointment. Repairs were completed quickly and all were under warranty!!Elk Grove Buick
by Carwizrd on 05/16/2017updated 05/30/2017Took my 2014 Enclave in for its oil change. Service was quick and I love that they washed my car.Great service
by qweencat1 on 10/10/2016They are pro's when it comes to working on your car. Owning now 2 GMC cars they do all services needed.Very disappointed
by Artreyes on 03/31/2016Took my car for service, windo problem and steering wheel noise, only to find out that yhey did an oil change. i got home after work was done and my car leaking oil. Went back and they kept my car for 3 days only to have the oil leak… "fixed" a week later and my car is still leaking oilGMC Ripping Off Customers
by GrayDawg on 02/03/2016GM (and probably some other auto makers) are making vehicles that no one else will attempt to work on so it has to be taken to a GM dealership (even to change a head light bulb). Then, (understandably) the dealership will not honor a… warranty for any parts (head light bulb) taken to them to install, so we consumers have to pay more than double the cost the dealership wants for the same part -(I paid over $183 for EACH of 2 head light bulbs that I could have purchased at a local auto parts for $85). That's outrageous and something needs to be done to protect consumers from this type of rip off.Two Days Ago this Review would have been Praises!
by ecacadia on 07/06/2013updated 05/28/2025Our Acadia is 61/2 months old; the first oil change we were told GMC also had issued a recall that needed to be addressed; Water Pump Shaft Seal Leaks so the dealership also preformed this check. A few weeks later we realized the rattling… noise was due to the panel covering the radiator was not attached. So my husband returned to the service center and that was fixed. With our mileage just shy of 14,000 miles we took the vehicle in for an oil change and tire rotation and for them to check the engines coolant level. We were informed checking the engines coolant level was not necessary; however we were due for a fuel injector cleaning. $240.00 later we now have a vehicle with an engine light on and a transmission that lurches with every shift change. How can you allow a service center to take a vehicle we absolutely love and make it seem like a lemon? My husband and I have read our vehicle manual from cover to cover and fuel injector cleaning at 15,000 miles is not mentioned! Onstar informs us the fuel injectors are not set to factory standards. You would think a dealer service center would have the ability to set the injectors at the proper standard.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (916) 691-8151 to discuss your concerns, as your satisfaction is of utmost importance to us.
by Presley Palmer on 08/17/2024