Elk Grove Buick GMC
Back to Service Reviews
Dealership Service Review
service Rating
Customer service is very ordinary
Written byon 02/05/2023
When I scheduled my car service, they agreed to provide shuttle service. But on day of service they declined shuttle service and that cost me 40 dollars in Uber service. And they even don’t apologize or give you any discount for their mess.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Lily Veronica on 02/13/2023
Dealer Response
Ravi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (916) 691-2700 to discuss your concerns, as your satisfaction is of utmost importance to us.
Report