Elk Grove Buick GMC
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Dealership Service Review
service Rating
Service center - no star but had to proved one
Written byon 02/14/2023
The service tech did not rotate the tires as they were supposed too. Sitting and waiting for an oil change for two hours when my appointment was for 8am. Sitting there I had to listen to 4 other customers complain about their services as well. I will not return to this service center. Will be taking my car else where.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Jad Marasigan on 02/16/2023
Dealer Response
I'm Sorry you had this experience, Please let me know what I can do to resolve this. Please reach out to me at my cell phone (916) 926-3242 Jad Marasigan
ReportNora Sutter on 02/16/2023
Dealer Response
We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (916) 691-2700 at your earliest convenience to discuss how we can turn this experience into a positive one.
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