AutoNation Hyundai Carlsbad
Customer Reviews of AutoNation Hyundai Carlsbad
Review type:
Made buying easy
Problem with rear shock
by Sharon P on 09/11/2025Efficient, easy, handled in a timely manner.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Service of our Kona
by service on 09/02/2025Very courteous, very quick service, very little waiting, very impressed.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Got me back on the road quickly
by Mary S. on 08/14/2025Hyundai Carlsbad got my car in quickly when my brakes were making an unusual noise. Checked everything out and found the problem. The Lyft service from dropoff to pickup is Great. Thank you!Hi Mary, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Oil change
by Ocloanboy on 07/11/2025Fantastic experience. Made an appointment for 7:30 and was helped immediately. They got the car done in record time allowing me to get to work on time.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Made buying easy
by Rodney C on 07/02/2025updated 07/09/2025Ever walk into a dealership just planning to browse? That was me, just exploring the lot while waiting to talk to my service technician. I ran into Grayson who led me to the perfect vehicle. We explored the numbers and it started to make… sense. I also worked with Isra and the two of them had me in a 2025 Tucson that's just an awesome car. As a team, they made it so easy.Hello Rodney, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Bad experience at this dealership.
by Mark Cruz on 07/08/2025I took my car for a service, I was told my car would be ready within a week but almost 3 weeks went by and no work was done. The person that was supposed to be communicating with me, via text, stopped answering my messages and later was… told that this person stopped working there, but I wasn't told about it. At the end I was charged for the diagnosis and nothing else. A waste of money and time.Hello Mark, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 818-7915 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Damage during service
by Michael on 07/07/2025Took my Elantra in for 15k service. While at the dealership, front left bumper was damaged. Service called, said car would be ready in 2-3 days. Never got a follow up, repair didn't start until I called after 3 days. While service did fix… car, this was all very inconvenient to say the least. Service manager did .are it right by saying next 2 service appointments would be comped.Hello Michael, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (760) 818-7915 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great Service Dept at AutoNation Carlsbad
by LT on 06/04/2025Many thanks to the Service Dept for their excellent customer service and great work for many years on my beloved little car! Service Advisor Vanessa is always so nice, helpful, efficient, and professional. I also appreciated the video… from Leonardo, showing and explaining the work that had been done. Thank you!Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at AutoNation Hyundai Carlsbad!
Service Advisor Vanessa
by Oceanside on 04/18/2025Vanessa was friendly and professional. She is a good representative- lucky for you to have her.Hi, thanks for your praise and kind comments about our team. Drive safe, and we'll see you on the road.
Service Appointment
by ChristianB on 02/07/2025Good experience. Timely. Kept me informed.Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you Daniel and others at Hyundai
by Megmccool on 01/03/2025From start to finish this dealer turned a repair situation into a positive experience. No one likes to deal with car issues and I am no exception. The service rep was not hurried, and was empathetic to my issues. Hyundai Carlsbad allowed me… to book online, drop off with ease, and I was treated with such kindness. I received daily updates via text, and they were always available when I called. Most importantly they didn’t treat me like I was a number, or “just another customer”. This is in direct contract to my other experiences at the other dealer. I will choose Carlsbad location every time now.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Okay sale, but poor follow-up
by CJ on 04/06/2024We negotiated all parts of the sale before coming in to go do paperwork. That was the easy part. The morning after the purchase, we noticed moisture in headlamp of our verified used Hyundai Kona. I have called service multiple time and they… haven’t scheduled me or co tasted me back to make the repair, not has the sales guy returned my calls.Horrible dealership! Avoid at all costs.
by Extremely Upset Customer on 12/20/2023AutoNation Hyundai Carlsbad deserves zero stars, but the system made me give them at least one star to leave this scathing yet brutally honest review. From start to finish the leasing of my new vehicle has been a complete nightmare. From… selling the new car I chose out from under me, to having me fill out the wrong application, to registering the Bluelink Hyundai app to a completely different car owned by someone else (meaning I could lock, unlock, climate control, etc. a complete stranger's vehicle), to giving me the keys to my new car without ever asking me to turn in any of the lease paperwork for the new car or to give them the keys to my trade in (YES, I could have driven off the lost in a brand new car with no signed agreement on file and kept my trade in vehicle), to allowing me to drive home in the new car with NO temporary plates or registration (which is against the law), to sending me a Cancelation of Contract and Demand to Return Vehicle due to a paperwork issue on THEIR end, to never properly closing out the paperwork for the vehicle I turned in....the list goes on and on. I will NEVER go back to this dealer or recommend them to anyone. RUN, don't walk, away from AutoNation Hyundai Carlsbad.Went looking for an affordable used car and drove off in a new car!
by Nicholas Vondra on 10/07/2023I was looking for a car with good gas mileage and a used Ioniq or Elantra were my car of choice. I ended up at AutoNation Hyundai Valencia and hooked up with salesmen Nick and Andrew. There were no used cars to look at so i checked out the… new Elantra and didn't really like it. Nick and Andrew asked what my budget was and suggested I take a look at the Sonata SEL. I really liked the car and after some negotiating we made a deal and I purchased a 2023 Sonata SEL. The car buying experience at AutoNation Hyundai Valencia was quick, enjoyable and no pressure. I highly recommend this car, dealership and salesmen Nick and Andrew.
The Best!
by Michael Werner on 08/08/2023The Management at AutoNation are the best in the business. Completely professional and handle your concerns in a efficient and timely manner.
Hyundai Tucson
Hyundai Elantra
Hello Rodney, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 07/08/2025