AutoNation Hyundai Carlsbad
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Dealership Service Review
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Bad experience at this dealership.
Written byon 07/08/2025
I took my car for a service, I was told my car would be ready within a week but almost 3 weeks went by and no work was done. The person that was supposed to be communicating with me, via text, stopped answering my messages and later was told that this person stopped working there, but I wasn't told about it. At the end I was charged for the diagnosis and nothing else. A waste of money and time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Neil Snied on 07/08/2025
Dealer Response
Hello Mark, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 818-7915 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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