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AutoNation Hyundai Carlsbad


5285 Car Country Dr, Carlsbad, CA 92008 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (2) No (2)
Service Rating
Recommend:
Yes (9) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible dealership! Avoid at all costs.
Written by Extremely Upset Customer on 12/20/2023

AutoNation Hyundai Carlsbad deserves zero stars, but the system made me give them at least one star to leave this scathing yet brutally honest review. From start to finish the leasing of my new vehicle has been a complete nightmare. From selling the new car I chose out from under me, to having me fill out the wrong application, to registering the Bluelink Hyundai app to a completely different car owned by someone else (meaning I could lock, unlock, climate control, etc. a complete stranger's vehicle), to giving me the keys to my new car without ever asking me to turn in any of the lease paperwork for the new car or to give them the keys to my trade in (YES, I could have driven off the lost in a brand new car with no signed agreement on file and kept my trade in vehicle), to allowing me to drive home in the new car with NO temporary plates or registration (which is against the law), to sending me a Cancelation of Contract and Demand to Return Vehicle due to a paperwork issue on THEIR end, to never properly closing out the paperwork for the vehicle I turned in....the list goes on and on. I will NEVER go back to this dealer or recommend them to anyone. RUN, don't walk, away from AutoNation Hyundai Carlsbad.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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