AutoNation Hyundai Carlsbad
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Dealership Service Review
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Damage during service
Written byon 07/07/2025
Took my Elantra in for 15k service. While at the dealership, front left bumper was damaged. Service called, said car would be ready in 2-3 days. Never got a follow up, repair didn't start until I called after 3 days. While service did fix car, this was all very inconvenient to say the least. Service manager did .are it right by saying next 2 service appointments would be comped.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Neil Snied on 07/08/2025
Dealer Response
Hello Michael, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (760) 818-7915 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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