Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
New Highlander
by Edith on 05/15/2019updated 05/21/2019Friendly and helpful peoplerecent 10,000 mile service
by Susan on 05/14/2019updated 05/21/2019friendly!! service quick and went above and beyond in cleaning car after a road trip from idaho! on time!!!Susan, we are glad to hear you enjoyed your recent visit to our service department. At Toyota of Santa Cruz we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Excellent experience
by Lanny on 05/20/2019Working with Bill Carroll was fantastic. No pressure, kind, quick response, answered questions and made transactions run smoothly since we drove almost 3 hours in the rain. Like how they had our car ready to go in a covered garage bay.Thank you for the wonderful review and for traveling to Toyota of Santa Cruz from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Good experience
by Cheri on 05/20/2019Shuttle was quick and easy to use. This was a recall so no work done to evaluate. Drivers were friendly and timely.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Best service in town
by Edward on 05/13/2019updated 05/20/2019courteous, attentive, thorough, promptWe appreciate the kind words, Edward. We look forward to seeing you again in the future!
Perfect satisfaction service.
by Jae on 05/13/2019updated 05/20/2019Toyota of Santa Cruz always thinks of the customer's convenience. And they kindly try to help customers to buy a car. Car service is always friendly, fast, clean and perfectly complete.Jae, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
feedback
by Walter on 05/13/2019updated 05/20/2019toyota did the promised work promptly, and so far as i can see, accurately. however the price, of around $260 to replace an ignition key on a 2001 prius, was exorbitant.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Retired
by Robert on 05/12/2019updated 05/20/2019Sales people are very responsive to our needsTo say thank you is not enough, Robert! We are thrilled to read your kind words about our employees. Please stop by Toyota of Santa Cruz again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
5K express service
by Jerome on 05/19/2019I made an express service appointment and since I drive over from San Jose, said I would be waiting so expected service to be timely. The service agent notified me in about 30 minutes that car was done. Since this was first service of… brand new car, I requested oil and filter change which would not have been normal for 5K service.Jerome, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Most painless buying experience ever!
by Kimberley on 05/19/2019We appreciate the ease of the entire process. Jackson's great customer service, knowledge and willingness to make us feel welcome and oriented as ongoing customers.Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota 4Runner
by Lisi on 05/19/2019Great overall experience. Chris helped me with my purchase, was very knowledgeable and friendly! Everyone made it super easy, I didn’t feel pressured to buy or add on anything that I didn’t want. Would definitely recommend buying here to… anyone looking for a car.I sincerely thank you for going out of your way to write this review about Toyota of Santa Cruz. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new car. If you have any further needs, please come back to see us. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Review
by Maisie on 05/19/2019it was easy and the staff is always so friendly and accommodatingMaisie, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Service on our truck
by Marcelo on 05/18/2019Chelsea was really helpful, service was done fast!Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Thank you
by Santiago on 05/17/2019I really appreciated how well everyone helped me find a the right vehicle for me. Jose was quick to now exactly what I was looking for, after I told him I how much I drive.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
New car
by Mimi on 05/17/2019Salesman, Derek, made the experience painlessThank you so much for this excellent feedback, Mimi. I am happy to hear that Derek worked hard enough to make your purchase completely painless. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Review
by Karen on 05/17/2019Jim is a terrific guy with great follow up. Not to much not to little.Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jim was so positive. We look forward to seeing you again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Excellent Service.
by Geoffrey on 05/16/2019Fast and pleasant. Great coffee in the waiting room. Shuttle driver was beyond accomodatingThank you for visiting our service department and for leaving the kind words. We plan to continue giving fast and pleasant customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Excellent Express Service at Toyota of Santa Cruz!
by Smile61 on 05/09/2019updated 05/16/2019My service manager was excellent - careful and thorough, explained everything to me, gave my options. He's the best! And I've booked my Fall appt already with him!Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
My recent experience
by Danen on 05/09/2019updated 05/16/2019My saleswomen Robin was instrumental in every part of the process. She was my favorite part. She made me feel like I was apart of a team working toward my satisfaction.Danen, Robin is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Toyota
by Niko on 05/09/2019updated 05/16/2019My salesman Louie was great. I did not have a lot of time when i initially came in and he did a great job answering my questions within a rushed window. He was able to make the right suggestions to me without being overbearring which is… very important to me as a customer.Thank you for taking the time to write about your experience. It's great to know Louie and our staff were able to provide you with a pressure-free and knowledgeable experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Awesome Experience
by Courtney on 05/09/2019updated 05/16/2019Mark was so nice, informative, and easy to work with.Thank you for the great review, Courtney. Please come visit us if you need anything else, be it service or sales. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Toyota of Santa Cruz. If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
by Toyota of Santa Cruz on 05/23/2019