Toyota of Santa Cruz
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Dealership Service Review
service Rating
5K express service
Written byon 05/19/2019
I made an express service appointment and since I drive over from San Jose, said I would be waiting so expected service to be timely. The service agent notified me in about 30 minutes that car was done. Since this was first service of brand new car, I requested oil and filter change which would not have been normal for 5K service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Toyota of Santa Cruz on 05/20/2019
Dealer Response
Jerome, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us.
Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
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