Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
Absolutely loved it!
by Jackelyn on 05/09/2019updated 05/16/2019Friendly, quick, efficient, answered all my questions and concerns. The service was above anf beyond. Lastly, I greatly appreciated the complementary shuttle and wash!!!Highlander Review
by Scott on 05/15/2019Brian was very good regarding the customer service aspect. The work was done promptly and the car was washed. Much better then previous experiences.Thank you for reaching out Scott! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Toyota of Santa Cruz Maintenance service
by Robert on 05/15/2019Quick and courteous service/ friendly reception. Very customer focused in all interactions. Clean and quiet area for me to grade papers while I waited. Good choice of beverages. Thanks for washing my car!Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
n/a
by Lori on 05/08/2019updated 05/15/2019I liked the one stop service. Being able to pay with the person that checked you in, and i really like how they explain what went on with your service.We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Toyota of Santa Cruz was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Excellent
by Heather on 05/08/2019updated 05/15/2019Prompt Service, Friendly Staff. Coffee (appointment was at 7:15 a.m., so..... Yeah. Coffee)Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Service on my Tacoma
by Sydney on 05/08/2019updated 05/15/2019Chelsea was amazing. Her customer service was above and beyond and she made it easy for me to ask stupid questions without feeling like an idiot. She also took the time to order little parts I wanted but didn't really need. She made my… time there pleasant and comfortable! A big plus was the price was lower than the quote, I don't think that has ever happened to me!We love hearing about customers that have a terrific experience at Toyota of Santa Cruz. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Toyota Santa Cruz
by Robert on 05/08/2019updated 05/15/2019Bob W is always pleasant and helpful. We always have a good experience with the service crew and Marco U was very good in getting us through the financial side of our new car transaction.Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Great job!
by Sean on 05/08/2019updated 05/15/2019Very quickThank you for the five-star rating, Sean! Please give us a call or stop by if you need anything! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Toyota Care Service
by Wesley on 05/14/2019Service was quick, professional, and didn't involve getting sold on fake repairsThank you for this amazing review, Wesley! We really appreciate your business. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Corolla 100,000 Mile Check Up
by Dossie on 05/07/2019updated 05/14/2019Treated with respect and professionalism.Dossie, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Maintenance service
by April on 05/07/2019updated 05/14/2019The gentleman was very kind and helpful and explained what was done. Gave a coupon for replacement of air filter and communicates clearlyIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
work done well
by Paul on 05/07/2019updated 05/14/2019It was done correctly, with focus and concern.Thank you for the feedback, Paul! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Toyota of Santa Cruz experience
by Paula on 05/07/2019updated 05/14/2019Although I arrived early, my car was taken in right away.Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Quick and Easy to Deal With
by Jill on 05/14/2019The service writer that assisted me was very friendly and professional. He explained what the procedure would be on my car and how long it would take. He also directed me to the shuttle.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Two New Toyotas Purchased in Five Months!
by Anne on 05/14/2019I was treated in a very professional and friendly manner. There were "no hard sell" approaches from any of the staff with whom I dealt.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
fast and efficient
by Ian on 05/13/2019service was fast and efficient, I work 60+ hours a week so the faster the service the better and under an hour for a service this is perfect for my scheduleIan, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Pitstop professionalism
by Greg on 05/13/2019Friendly professional informativeWe are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
review
by Alyssa on 05/06/2019updated 05/13/2019Louie, the salesperson was really sweet and kind. Felt great buying a car from him!Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Louie made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Happy
by Rida on 05/04/2019updated 05/13/2019I had a great quote coming in but for 1 reason or another we weren’t able to get to that, Bob and his team really worked with me to get back to a good price that was doable for meWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Fast service
by Hannah on 05/13/2019Friendly staff. Fast service. Will be returning.Thank you for the kind words, Hannah! We look forward to seeing you again next time! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Very happy to of found Toyota of Santa Cruz.
by Daniel_T on 05/12/2019Sales person Robin Steinberg was Professional yet very friendly and happy, and most of all very knowledgeable about the car we were looking for. She was more knowledgeable than some of the guy salesmen from other dealerships that we… visited, also the no hassle, no pressure purchase of the car made it a very pleasant experience. Plus, a great price.Daniel, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Jackelyn, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
by Toyota of Santa Cruz on 05/16/2019