Crain Buick GMC of Springdale
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Customer Reviews of Crain Buick GMC of Springdale
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Mrs. D
by LoveCrain on 03/13/2025
Crain is a customer friendly dealership. They made me feel valued and respected. They were great to work with and made sure I got the car with the features I desired. I received a fair trade in value. This was my second new purchase from… Crain and I've been very pleased with my experience working with them. I highly recommend Crain Buick/GMC in Springdale.
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Mrs. D
by LoveCrain on 03/13/2025Crain is a customer friendly dealership. They made me feel valued and respected. They were great to work with and made sure I got the car with the features I desired. I received a fair trade in value. This was my second new purchase from… Crain and I've been very pleased with my experience working with them. I highly recommend Crain Buick/GMC in Springdale.Waiting time too long
by edward79 on 12/10/2024engine fault light came on. Called service dest, brought car in and waited for 3 hours. Found problem but didn't have part. Told to bring back in next day by 9;30. I CAME IN AT 9;10 and finally got car back around 3:00. Bill came to… $1200.GMC Terrain
by Hillary on 04/25/2024I bought a GMC Terrain. Ricky was amazing work with. He made the buying process as easy and understandable as possible and answered every question I had.
The following reviews are more than two years old. They are not included in the overall rating.
9 reviews
Excellent Service
by WesleyF on 01/21/2022I have been going to Crain Buick and GMC of Springdale for six years and have never had a complaint. The employees are always polite and easygoing, scheduling is easy, and service is always prompt and priced at a good value.Car repair
by RW12345 on 03/10/2019While the staff is friendly I honestly don’t know if they know how to service vehicles. I have brought my suv into them now 3 times for the same issue, paid them over $2,000 and it is still not fixed! Every time I’m told “this is it, we’ve… got it figured out” and yet w/in a few days it’s obvious it hasn’t been fixed. Looking at having to take it back a fourth time but at this point not sure if I should because I don’t know if they know what they are doing. Do their technicians really know GM vehicles? I can’t figure out why a seemly simple fix can’t be taken care of the first time and why I’m having to continue to pay labor (they did discount labor a little on this last go around) when it’s on their end that they are not doing a through fix. Having to wait until Monday to call them yet again to say that it is still not fixed. Doesn’t seem like they guarantee their work, if so I shouldn’t have to keep paying labor (which often times is way more than the part) for them to fix something they should have done right the first if not the second time.Kathy Clemmons
by Martini on 12/02/2018updated 12/07/2018Easy to work with. Had a part ordered and it was delivered and put on my Buick the next day.Best Dealship in town!
by TerryGMC2015 on 04/14/2017Everything was taken care of just a I had asked in a timely manner. Always friendly and helpful and considerate of my time.Great Customer Service
by rogerw3 on 06/03/2010I have purchased two used cars with Steve Smith Country and they have done an excellent job! I would definitely recommend Bill Ledgerwood as a salesman. I have no plans to buy a car with any other dealership.No Response to Quote request
by researchit on 02/25/2010I e-mailed Steve Smith Country requesting a quote on a 2010 Terrain, and listed the specific options I wanted. That was six days ago, and I have never gotten a quote.I am writing on behalf of the company to apologize for the frustration you have experienced recently. I understand that this error was a waste of your time, and for that I am very apologetic. I appreciate the difficulty you experience with us and am here to make it right in whatever way I can. I am new to Steve Smith Country, but I promise this will never happen again. On behalf of the company, I apologize once again and hope that we have not lost your business with us forever. If you have any further questions, please don't hesitate to contact me. Cordially, Zach Burks Business Development Coordinator Steve Smith Country
Best in Arkansas
by cherrybeth on 03/05/2013updated 08/20/2025I am so happy I choose Steve Smith Country they treated me wonderful and I would tell all my friends.Service department is incompetent.
by disappointed48 on 06/15/2011updated 08/20/2025They put the wrong oil in my car and that is my fault that he was not able to read the oil change sticker that clearly states Mobil 1. I guess that's also what caused him to want to charge me two hours for labor when it was only 1.2 hrs at… another dealer. Somehow Mr. service manager I do believe these were your errors and not mine. If you are looking for a dealer who is honest and detailed oriented. This is not the place. Customer service is lacking. I was the one who lost money because of their mistake. In my profession these errors could cost someone's life. UExactly What I Was Looking For!
by bmkcpolley on 03/31/2013updated 08/20/2025Three months. That was my time spent searching around for an Acadia that met my expectations. Steve P. was the gentleman who finally made it happen. He listened and informed me about what I was interested in and not what needed to be sold.… It was pressure free and upfront from the beginning and I walked away feeling confident that in the future Steve Perkins will be who I purchase from. My entire experience at Steve Smith Country was pleasant and I absolutely love my new Acadia. Thank you Steve!
GMC Sierra 1500
GMC Yukon
GMC Sierra 2500HD
Ram 1500
About our dealership
Thanks for the fantastic review! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to working with you again. Best Regards, Crain Buick GMC Of Springdale Team
by dealerreply on 04/28/2017