Crain Buick GMC of Springdale
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Dealership Service Review
service Rating
Service department is incompetent.
Written byon 06/15/2011
updated 08/21/2025
They put the wrong oil in my car and that is my fault that he was not able to read the oil change sticker that clearly states Mobil 1. I guess that's also what caused him to want to charge me two hours for labor when it was only 1.2 hrs at another dealer. Somehow Mr. service manager I do believe these were your errors and not mine. If you are looking for a dealer who is honest and detailed oriented. This is not the place. Customer service is lacking. I was the one who lost money because of their mistake. In my profession these errors could cost someone's life. U
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No