Customer Reviews of BMW of Tucson
Review type:
Wes was Wonderful!
by Melissa on 05/24/2025First service at BMW Tucson and my service advisor, Wes was fantastic. Professional, kind, and kept me updated along the way - thank you!Poor Repair Service
by Poor service on 05/01/2025Service done more than likely caused my engine to fail. Vehicle was running great until service was done on oil gasket and a little over a week later my engine isn’t running properly.Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.
Tuscon BMW
by Craig E.N. on 04/29/2025Was time for our first recommended service before heading out for the summer and they accommodated us with a next day appointment and reasonably quick 2 hour service.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great service
by mrejtmar on 03/29/2025Both of my cars are serviced at BMW Tucson. They are always very professional and make sure all details are taken care of. They.We appreciate you taking the time to leave us a response! Drive safe, and we'll see you on the road.
Service
by Ronnell on 02/16/2025updated 02/21/2025Display professionalism, engaging and pleasant.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Quick response
by Deb Tru on 01/21/2025I had a phone call within minutes of pointing out a problem.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Automated service scheduling a miserable experience
by Bridges on 12/11/2024updated 12/19/2024Service advisors on site are always great Dealing with the online chat is soul crushing Can't reach a real human to confirm my chat made appointment. Desire to confirm originated from not receiving email confirmation from prior chat… appointment Due to not being able to confirm my appointment I have decided to get my routine service at a local certified provider who is closer and answered the phone.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Oil Change on 2019 BMW 540i
by Christopher on 09/21/2024Fast, Friendly, fair price!Hello Christopher, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall Mistake
by DeniseDuarte on 08/04/2024updated 08/14/2024I received a notice from BMW in the mail stating I had a recall for the windows of my BMW, I scanned the QR code and made the appt. When I went down there I showed the lady the notice I received about the window recall. I had her change my… last name which was wrong on the Notice I was sent and not sure why because I have never changed my name before. I also changed my phone number 3 times on the paperwork to update that. I waited for 2 days and no one called me to let me know my car was ready for pick up. So I had to call down there myself and found out my car was ready. When I picked up my car the lady never changed my phone number in the system (which I wrote down 3 times so I could have picked up my car the day before. I took my car down there for the windows recall that the notice stated. They said it was for a heater valve so my windows were never fixed. Now I understand that was a recall as well but the notice I was sent specifically said recall for Windows. Horrible experience by BMW waste of my time and was out of a car due to human error.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2167 to discuss what we can do to help.
Tucson BMW Service is Top Notch
by JC in AZ on 08/03/2024This is my seventh BMW that I’ve owned snd part of the reason is that the cars are built so well, their warranty is solid, and the service at this dealership is first rate. I was greeted by the Service Manager Ryan, and quickly escorted to… Jake my service coordinator who kept me appraised of my car’s service progress. Very rare that more than routine repairs are required making this car a joy to own.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Tucson BMW Service and Tires
by OV PaulL on 07/22/2024Had a scheduled Brake, Oil Change and new Tires. Setting up was easy and all services were performed on time. I took advantage of their Free Loaner car and was given an almost new BMW to drive for the day. Shout out to my Service Advisor… Jayme and Service Manager Ryan. Both go to great lengths to help and explain your cars Service Requirements in an easy to understand way. No pushy selling here, just what you should do and what you should consider in near future. They really make it easy and stress free.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
BMW Service 07_08_24
by WildcatP on 07/16/2024Jake did an excellent job of answering all of my questions and getting the work done on time.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Excellent Service at BMW, Tucson, Arizona
by Tucson_Jim on 03/25/2024I discovered pack rat damage to the wiring of my 330i Tuesday, April 19, 2024, when I started it that morning to go to an appointment. While driving to my appointment I called the main service number and was apparently auto-transfered to a… phone bank, where the person told me that the first available opening for service was 0740, Thursday, April 21. Having experienced this before, I knew I needed to take it for service immediately after my appointment. When I arrived the dealership, I spoke with Jessica, one of the two service reps I've worked with since purchasing the car from them 4 years ago. She attended to me immediately, and told me she would have it diagnosed that evening. My car was fixed that night, but I decided to replace my 4 tires, so arranged to pick it up the following morning...a full 24 hours before the person on the phone had told me was the first available time my car could be looked at. In summary, my experience with BMW Tucson has been excellent in every way. That said, their central phone system does not seem to be very well coordinated with the people in Tucson. I recommend that you talk with the people "on the ground" in Tucson, if possible. They will treat you like a valued customerHi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Tucson. If there is anything more we can do for you, please don’t hesitate to reach out. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
740i
by Ajai Johnson on 02/25/2024Great customer service, friendly and welcomingHello Ajai, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Service department
by First Beamer on 02/19/2024BMW service is a well oiled machine. The process is seamless and quick. The video of my car and any issues identified makes anything mechanical easily understood.Hi, thank you for your kind words and this wonderful review! Feel free to stop by if you ever need any more help.
Great service
by MoeHernandez on 02/06/2024Love having availability for making service appointments quickly. Am able to drop off vehicle and am being updated on progress. Great staff. Highly recommendHello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Swift and friendly
by Abemmer on 02/03/2024I had a 10am appointment and got check in shortly after. Jayme was friendly and quick to remember details about my car and the services. I did wait a little to get check in, which was go biggie. She explain what was going on and I… appreciated that. The waiting area was roomy and clean. I received a video and text say everything that was going on. I walked outside to get some air and my car was done! I also got a text letting me know this.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very satisfied with service at BMW Tucson
by KAllen9 on 12/15/2023BMW of Tucson Service Department is exceptional. My service advisor, Katelyn Withrow, is amazing at her job. She had excellent follow-through with any questions I asked. I choose to have my X7 serviced at this location because I truly… appreciate the service technicians' thorough inspection video reports on my car and their commitment to taking care of my car.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Great Customer Service
by P. Figueroa on 12/13/2023Kaitlyn was my Service Representative and she did a great job! She was professional, friendly, knowledgeable and organized. She was working on a very busy day, shorthanded and super busy but she smiled all day and stayed on top of… everything. I would definitely ask to work with her again!Hi, we're happy you found our staff to be so supportive during your experience. Feel free to stop by if you ever need any more help.
BMW Maintenance Service
by jamiesond on 12/07/2023Great Customer care service. I was greeted and helped as soon as I walked in and kept informed of the progress during the service. I was also informed about needing to replace the two front tires and provided a tire replacement estimate. I… am very pleased with the quality of service all around.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
such a great job
by Alison j on 12/05/2023super and efficientHi Alison, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Melissa, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Presley Palmer on 05/26/2025