Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
Service
by Whowhome on 03/17/2023Work was done on schedule and well done. Paul was very helpful and explained things to me.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
oil change, etc. ?
by Susan Stults on 03/16/2023As always, the service was wonderful, friendly, and timely.Hi Susan, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Honda AutoNation Tucson, AZ
by GoCats! on 03/14/2023As always, service was first class. Actually was able to get me in a little early.Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Terrible
by MarieCourt on 03/10/2023I went in to the service department on this dealership three different times for the same problem and the last time that I went in they told me that I would just have to deal with it. Since the brake pads themselves are completely fine,… they refused to look at anything else, including the rotor, which could be a safety issue for me and my child. I tried calling the service manager a few times and left him voicemails and got nothing in return. I would not recommend buying a vehicle from this dealership. No one should ever be told they just have to deal with squeaking brakes on a vehicle they just financed.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Better Effort
by Oil Mess on 03/10/2023Went in for an oil change on my 2022 Honda . Once completed got home to change out the air filter and noticed oil on the valve cover, around the dip stick area and going down the side of that area. Checked below and noticed fresh oil drips… on the bottom plastic molding, inner fender splatter, inner half of the Rim/Wheel. This is a new car and has been well kept. But this mess I could of got at any local hole in the wall oil change spot. Tech either over filed with oil or didn't care about making a mess of oil. Very disappointing. Finally didn't even get water or a complimentary car wash offered. For the quality of work/mess. Could of paid half the cost at a level 1 local shop.Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Tucson Auto Mall take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2238 -- we hope to hear from you soon.
Honda Pilot 2023 Purchase
by achavez98 on 03/09/2023From start to finish, helping us find the perfect vehicle to match our wants and needs was Marcus M's sole focus. Vincent A. was extremely knowledgeable and thorough, making the finance process very straightforward. Our car buying… experience was truly enjoyable and we were pleasantly surprised when our brand new vehicle was delivered 1 week earlier than expected. Without hesitation we will recommend AutoNation Honda and Marcus Mendez to all of our friends and family!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.
Good Service, Incessant Emails
by Carolyn on 03/09/2023Our service was great, it was easy to schedule and reschedule online. They got us in right away and our oil change was done quickly. The reason I gave it 3 stars is because the emails asking me to review this service were absolutely… incessant. Several emails a day asking to review something is too much and led me to make a poorer review than I otherwise would have.Thanks Carolyn, for leaving us this response. Please call our General Manager at (520) 549-2238 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Quick and Quality
by Higgy19 on 03/07/2023Brought my Ridgeline in for a recall on the wiring harness that goes thru the tailgate. John Beeman, the service advisor, met me and explained what the recall was for. He was very courteous and very knowledgeable. He reviewed a few… things of upcoming service needs with no pressure at all. He called upon completion of the work. Good place to take your vehicle for service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Service
by BZBLea23 on 03/02/2023I was grateful to be able to make my appointment online (and change it when I got the flu). When I arrive there is always someone ready and friendly to greet me and my service was done right when they said it would be.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Routine Service
by Bongi M on 02/25/2023updated 03/03/2023Ease of making appointment and service well doneHello Bongi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Autonation Honda in Tucson
by F8chromo on 03/02/2023I had a B1 service. I waited almost an hour longer than the estimate and yes I made a reservation so you would figure they would have enough technicians. I had them also check the underbody cover as it was loose again.Hello, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Excellent Service!
by Bill Tucson on 03/02/2023I had a nail in my rear tire and was able to bring it in and have it repaired without an appointment in a timely manner. In the meantime the staff was friendly and courteous and the waiting area comfortable.Hello, we appreciate your positive review about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Great service dept
by Honda14 on 02/28/2023Service lights were on. Service was prompt. I waited for the car. It was ready exactly as promised. Other issues identified were explained and a course of action agreed. I could not be happier.Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
First Service with AutoNation Honda
by golfdadjw on 02/28/2023We recently purchased a used car from a private party. We called and scheduled a service for the Honda and we were in within a few days. They did a full # point inspection besides the regular service and noted that the CRV was in great… condition. THis was a huge relief knowing we didn't get ripped off by the seller. ON top of all that we got a free ice cream bar!!!!Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Javier Prieto
by Dametaz on 02/28/2023It was great an easy The people were very helpful an niceHi, we really appreciate your positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Kbtroia on 02/28/2023Service Rep Greg Cheseborough was very helpful and knowledgeable- always friendly!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. Don't hesitate to call us if you ever need anything. Be safe on the road!
Gregg Cheesbourgh
by George Grove on 02/27/2023Your service representative, Gregg Cheesbrough really covered my pre-service questions and asked me if there were any specific questions that I had. When the service was completed, her accompanied me to my car and explained what had been… done and suggested an overall service due to the date of the car. I was on a tight time schedule and the work was completed very quickly. I always wait for my car. A new car salesperson approched me and asked if I would like to look at any thing on the floor.Hi George, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. Don't hesitate to call us if you ever need anything. Be safe on the road!
Unsatisfactory performance
by Kenneth on 02/27/2023Required follow up work due to part unavailability. Can get no one to: a. Provide part status, b. Return my call in a timely manner to include the service manager.Hi Kenneth, we are deeply disappointed by your experience at AutoNation Honda Tucson Auto Mall. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2238 to discuss what we can do to help.
After making a negative input regarding Auto Nation Honda service, Paul, the General Manager called me to correct my problem. He personally became involved in fixing my problem and apologized for my poor experience. He personally oversaw the repair and my problem was fixed immediately. Just wanted to say thank to Paul for a job well done.
Oil change and brake inspection
by Joebr77 on 02/27/2023I was having some scratching noise coming from the brakes. Service tech said pad thickness is fine. Probably just some dust but nothing was done to clean the dust so the noise continued….. for 2000 miles from Tucson to Orlando. Now I’m in… the dealership again to have it fixed only the brakes now pulse when stepped on. So maybe it is worse.Hi, thank you for taking the time to leave us feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (520) 549-2238. We look forward to hearing from you.
AutoNation Honda Service Review
by JaJanny on 02/23/2023Excellent. Did what was needed in a timely and efficient manner. Pleasant to deal with.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on my Honda
by Terrie W on 02/22/2023Friendly. Waiting area was clean. Service was done within the time they quoted.Hi Terrie, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025