AutoNation Honda Tucson Auto Mall
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Seat Belt Tensioner
Written byon 04/15/2023
I made an appointment to have the driver's side seat belt tensioner replaced on my 2016 Ford Taurus. At 9am the service adviser told me that the repair costs would be covered under AutoNation's warranty or under Ford's warranty and he was checking to find out. I asked if that info could be provided for me with a telephone call. He agreed, took all my information, and then called me at 5pm to mistakenly and incorrectly inform me that the repair was covered under Ford's warranty and that I would have to come get my car and take it to a Ford Dealer. This is false and incorrect. The repair is out of Ford's warranty and needs to be repaired under my extended service contract plan I purchased with AutoNation.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nyla Silvester on 04/19/2023
Dealer Response
Hi Terrylee, thank you for taking the time to leave us feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (520) 549-2238 when you have a chance. Thank you, and we look forward to hearing from you.
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