Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
problems with Honda CRV
by Donna Bivens on 11/14/2023Took my vehicle in for engine noise. After having the vehicle in and out of shop for 6 days it finally got fixed. Had to deal with customer service rep Gregg which was a total nightmare. He had no communication skills. Last straw was he… couldn't even bother to tell me my vehicle was ready for pickup. I sincerely doubt I will be a repeat customer.Hi Donna, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (520) 549-2238. We hope to hear from you.
AutoNation Honda is fast and reliable
by Elongfellow on 11/13/2023They have completed my service in the amount of time that they promised and for the price quoted. Very pleased with my service. The only item that could be improved is the amount of time it takes between making the appointment and time to… get in.Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Lost FOB
by Blueboi on 11/11/2023The vehicle I bought came with 2 fobs they lost 1 & never replaced it. Said they would and 4 months later I still do not have it. Ive contact my saleman and his manager just to get blown off. This place will pull the old sumbag tricks and… Con job. Not a happy customer and would NOT recommend this business to anyone.Repair to in-car electronics
by Scooper on 11/11/2023Greg Cheeseboro did a marvelous job getting my vehicle in the shop and repaired in a timely manner.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Absolute best - detailed, through and professional service
by Debbie C on 11/09/2023Isaid was professional, knowledgeable and listened to what I wanted in a new car. He kept me posted every step of the way, and when a second or third choice of colors came in, he contacted me to let me know they were available. When the car… of my dreams arrived, he texted and called me and the delivery was efficient and professional. I can’t recommend them enough!!Hello Debbie, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.
EXCELLENT VEHICLE MAINTENANCE SERVICE
by Daniel B. on 11/07/2023Great customer and vehicle service. Nice free snacks while waiting.Hello Daniel, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Always Great.
by JustMe! on 11/07/2023As always polite, efficient and fair priced. No trying to sell me more. Customer for almost 20 years.Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Customer service
by DanielG on 11/01/2023John recommended we check our records for an extended warranty and it turned out we did have one which covered the full serviceHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall and oil change
by Philip H on 10/26/2023As always Auto Nation Honda performed the recall and oil change courteously and professionally. The car was finished on time and returned to me cleaner than I left it.Hi, we are pleased to hear you had such a positive experience with us, Philip! Don't hesitate to call us if you ever need anything. Be safe on the road!
Front and rear brakes
by LasVegas on 10/24/2023Great group of people to work with. Service advisor was prompt and polite. Service techs were through and speedy, once they were given the parts. Only concern was the two hours plus it took to get the partsHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Purchased Low Mileage 2020 Honda CRV
by Lionel1 on 10/23/2023Visited AutoNation Honda at the Auto Mile in Tucson, Arizona to look for a new third car for the family. After looking at the high cost of new cars, we were shown a CPO 2020 CRV with 3,600 miles at a fair price. Our Senior Sales… Consultant, Eddie Holugin, was very professional and knowledgeable about the vehicle, and worked to get us the most favorable financing. My wife and I have previously purchased new Hondas from this dealership, which also has a trustworthy Service Department. We highly recommend visiting AutoNation Honda for your next new or used car. LionelHi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.
Poor Service
by Disgruntled on 10/22/2023I received a text with pictures of the engine air filter and the compartment filter. They did look dirty. I immediately texted back to change them. Then I got a call from Desarrie and I told her to change the filters. Guess what? The… filters were not changed. Also if she had told me the ABS module was $2000, I wouldn't have wasted $160 for a diagnosis. I hope I never have to go back to Auto Nation Honda again. I bought my car in 2016, but after 7 plus years, they have done their best to get rid of me. You have succeeded. Good bye!Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2238 to discuss what we can do to help.
Lack of communication, refusal to refund
by Unhappy on 10/22/2023I went to buy a car and was shown a car that I could not purchase due to mechanical issues with the vehicle. I was not told this information until all the paperwork had been signed. All communication regarding this issue was initiated by… me, even after the dealer said they would keep me informed. After a week I went to see what other options were available as I still did not have a vehicle (which I had made a down payment on as well). I was able to swap out the vehicle for a different one. After 3 days I decided the vehicle did not meet my needs and returned it to the dealer, per their 5 day/250 mile back guarantee. That day the manger told me they would initiate the refund process (Thursday). Monday came by (no refund) and I called the same manager with zero answer. I proceeded to call the loan department to speak to the individual who approved my purchase and was to refund my money but again he did not answer. Neither returned my call, even after I left a voicemail. Tuesday I called again and spoke to a different manager who told me he would look into why I hadn’t been refunded and that he would call me back. He never called back. Wednesday I called again and spoke to a 3rd manager who told me he would look into it. He called me back and told me the refund had been processed the day before and that the other 3 people were out on vacation. I requested proof that the refund had been initiated. This manager provided me proof but had lied to me about it being processed the day before as it was dated that same day. I did not receive my refund until Saturday. I STRONGLY BELIEVE that they would not have refunded me my down payment if I had not called them and requested proof of the transaction. This business is a scam and will attempt to ROB and STEAL FROM CUSTOMERS.Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Tucson Auto Mall take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2238 to discuss what we can do to help.
Service at AutoNation Honda in Tucson
by Jim Thompson on 10/19/2023We were in the Tucson area on a trip to another town which was 4 hours away from Tucson and our car battery died. Got it jump started and was able to get to this Honda dealer. Explained our time crunch of having an appointment in the town… that was 4 hours away. The service advisor,Gregg Cheeseborough and the general manager, Paul, immediately took action to get us in, replaced the battery and got us on our way. Great service!Hi Jim, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Recall
by EToledo on 10/17/2023Had 2 recalls performed… Greg was excellent keeping me informed about how long to expect and kept me updated on the status throughout the day.Maintenance
by Wyldkatfan on 10/17/2023Greg at Autonation was helpful through out. He arranged a loaner car due to the length of the maintenance and recall work done. When we later called, and told him we left some personal items in the loaner, he hunted it down and retrieved… them for us.Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
oil change
by awnnnnn on 10/16/2023waited just a little over a hour after service person checked me inHi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First oil change
by Stevejack on 10/15/2023Very good experience. Brought my Honda RIDGELINE in for oil change and tire rotation, vehicle was done in 45 minutes. Very happy with quick service.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Honda service
by Honda Family on 10/11/2023I was able to make a same day appointment for my maintenance of my 2023 CRV. Everyone greeted me and told me my service person, Greg, would be with me shortly. Greg was attentive and kept me informed of my car’s status. He answered all my… questions. The waiting areas are comfortable with TV and work areas. There is coffee, water and ice cream to enjoy during your wait. Restrooms are clean. I have been coming here for a couple of decades and it remains an exceptional facility with a friendly staff with Honda quality service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Honda CR-V Hybrid
by Cynthia on 10/09/2023Great experience, helpful salesman.Hi Cynthia, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Excellent
by HappyHonda on 10/06/2023All questions answered, very friendly and communicative staff.Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025